Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision …

Sr. CRM Associate

Views: 1657 | This job is expired 1 year, 1 month ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Contract
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	May. 31, 2023 23:55 (1 year, 1 month ago)

Job Specification

Education Level	:	Graduate (Masters)
Experience Required	:	More than or equal to 1 year

Job Description

Primarily responsible for planning and execution of Buyer Growth channel objectives with focus on user conversion, and retention strategies - with objective on optimizing the channels performances
Primarily responsible for data extraction and performance analysis of CRM channels
Primary ownership of Daraz Club & Loyalty; Channel strategy & performance analysis
Responsible for assessing & optimization push notification journeys
Report & communicate outcomes of the analysis/CRM reports
Broadly responsible for coordinating with other CRM associates to align on the multi-channel strategy and maintain a coherent strategy in relation to other CRM engagement channels
Plan & conduct A/B testing and optimize the channels by identifying the key areas of improvements
Coordinate with cross functional teams as the face of CRM, where required
Serve a supporting role in execution of operational tasks, if required
Assist CRM Manager in performance analysis (gather data, prepare spread sheets) on a daily, weekly, monthly basis
Assist with other work as and when required by the Management

Requirements

Master’s Degree in Business, Marketing, Business Management or Equivalent Professional Qualification
Minimum 1 year of professional work experience preferred. 6-12 months experience in CRM / digital marketing operations is an added advantage
Proficiency in basics SQL, HTML and MS Office tools, especially Excel required
Creative, hardworking, methodical and very structured
Ability to work independently and within the team, and manage a team
Willingness to learn, be a self-starter, try new things, live outside of normal comfort zone

Competencies

Technical
Analytical
Communication
Initiative
Team Player

Benefits

International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
A platform to learn from Alibaba’s world-leading ecosystem
Rigorous training and exposure in team management, leadership, business analytics, and operations.
An opportunity to train the next generation of business leaders
Competitive salary and incentive package
Health & Medical insurance

This job has expired.