Ncell
Telecommunication

At Ncell, we are passionate about our values, principles, and our strategic priorities. We believe that having the right talent in the right roles enables execution, improves our customer’s experience, and delivers breakthrough results. This is what makes us a winning team.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and One Company - One Family. These values are the most integral part of our business. We carry out our daily business by keeping these values in mind as we, as an organization strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgment, a sense of personal initiative, and problem-solving abilities.

Ncell offers a competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

Ncell is also committed to protecting Applicants' personal data. In Ncell, we take privacy seriously and all our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, in our Use of personal data, through robust cyber Security practices and we take due care when Transfer of data is required. Click the link to know more about applicants privacy
https://webapi.ncell.com.np/upload/Notice/Ncell_Axiata_Privacy_Notice_for_Candidates.pdf

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and …

Specialist- NOC Service

Views: 1415 | This job is expired 1 month, 1 week ago

Position: Specialist- NOC Service
Department: Business Solutions
No. of Openings: 1

Main Duties and Responsibilities:

Acting as the first point of escalation, providing guidance and instructions to Level 1 support to diagnose and resolve.
Take ownership of incidents where subject matter expertise and experience is required for diagnosis
Handle complaints through Complaint Handling System, provide appropriate solutions and alternatives within the time limits and required follow ups for final issue resolution.
Taking ownership of queries from initial contact to call closure.
Investigating issues. Respond back within SLA.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains client confidence and protects operations by keeping information confidential.
Maintain the KPIs, shifts schedules defined by the Team Head.
Co-ordinate with different department and to accomplish to provide the customer service and meet the set targets.
Testing of the products and offering before and after product launch.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Testing of the products and offering before and after product launch.
Maintain customer feedback and provide to responsible when required.
Ensure proper recording and closure of all issues.

Qualifications and experience:

Bachelor’s Degree in Information Technology, Computer Science, Engineering or relevant field with 4 years of relevant experience OR Master’s Degree / Professional Degree with 2 years of relevant experience.

Profile:

Analyzes situations or problems effectively towards sustainable solution.
Develop new solutions or techniques to improve work output.
Proactively tries to see how own work relates or impacts others beyond own work area.
Seeks to learn more about other parts of the unit, function, or business.
Proactively seeks out customer's input to obtain feedback on performance and to anticipate any other customer's needs.
Influences others effectively to obtain needed information or support.
Adapts rules or alters normal procedures to fit a specific situation to get a job done well.
Acknowledges personal strengths &; weaknesses and works on constructive feedback to improve one's work performance.

Duty Station: Currently Kathmandu but can be placed anywhere as per business needs.

What we offer:

International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.

This job has expired.

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