Position: Specialist/ Engineer- ePMO, Customer Experience
Department: Customer Experience

Purpose:
We are seeking a results-driven Project Manager to lead and deliver cross-functional projects that drive strategic business outcomes. The role requires strong leadership, stakeholder engagement, and project management expertise to ensure successful execution of initiatives that span multiple departments and business units.

Main Duties and Responsibilities:

• Lead and manage the end-to-end project lifecycle from initiation to closure.
• Coordinate across functions (IT, Marketing, Sales, Operations, HR, etc.) to align project goals, timelines, and deliverables.
• Develop detailed project plans, including scope, schedule, cost, resource, and communication plans.
• Contribute to the project as business analyst to ensure requirement management is proper and forward looking
• Facilitate project governance, including preparation of steering committee updates, risk logs, and stakeholder communications.
• Identify, assess, and manage risks and issues, ensuring timely escalation and resolution.
• Monitor project performance using appropriate tools and techniques, ensuring alignment with PMO standards.
• Drive continuous improvement by capturing lessons learned and implementing best practices.
• Ensure proper management practices are followed to facilitate adoption of project outcomes.
• Act as the primary point of contact for project stakeholders, ensuring clear and transparent communication.
• Contribute to the evolution of the PMO framework, tools, and templates.
• Well versed with managing agile software development teams
• Proven track record of implementing digitization projects and programs
• Collaborate and contribute towards building digitization strategies of the organization

Qualification and experience

• Minimum Bachelor’s Degree in Engineering/ Computer Engineering / Management or a relevant field with 4 years of relevant experience OR a Master’s Degree/ Professional Degree in Engineering / Computer Engineering / Management or similar field with 2 years of relevant experience.
• At least 3–5-year experience as Project manager or Project Lead in IT/ Technology whereas 2 years managing project of moderate complexity.
• A Project Management certification will be an added advantage.
• Experienced in implementing automation and digitization projects
• Proven ability to manage multiple projects in a matrixed organization.
• Solid understanding of project management methodologies (Agile, Waterfall, or Hybrid).
• Proficiency in project management tools (MS Project, Jira, Asana, Trello, etc.).

Profile

• Reviews situations or problems related to the work and presents all perspectives clearly for analysis
• Reviews and recommends new solutions or techniques to improve work output
• Tries to review links beyond own work area
• Seeks to learn more about other parts of the unit, or function
• Proactively seeks out customers' input to obtain feedback on performance
• Effectively communicates with others to obtain needed information or support
• Adapts rules or recommend alteration in normal procedures to get a job done well
• Understands personal strengths & weaknesses, and works on constructive feedback to improve one's work performance
• Good understanding of project management skills.
• Successfully managed the problem resolution situations of a project with moderate complexity.
• Plan, manage and control projects on full time basis.
• PMP (Project Management Professional)
• PRINCE2
• Agile/Scrum certifications (CSM, PMI-ACP)

Duty Station
Kathmandu but can be placed anywhere in Nepal as per business needs and future requirements

What we offer:
International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.