Purpose:

To manage customer lifecycle and product lifecycle of Digital and content services and grow non-telco business of Ncell.

Main Duties and Responsibilities:

• Produce wide range of digital services and Content products with various solutions to drive subscriber acquisition, usage and retention.
• Prepare business cases, plan and ensure an effective implementation of the products and campaigns
• Manage customer and product life cycle for all digital services and content to boost the company’s revenue and its popularity in the market strengthening Ncell’s brand image.
• Gather data, analyze competition and research the customer requirements to identify gaps in a company’s offering and produce innovative digital services and solutions.
• Work closely with Marketing Communication, Sales, Customer Experience & Support team and business partners to ensure a holistic approach for integrated Go-To-Market initiative.
• Work closely with engineering, IT, Finance and other support functions to develop, implement and commercially launch the digital services and solutions.
• Creation of dashboard in different tools and Monitor and perform analysis of launched Products and Solutions performance data with the targets and do necessary course of actions to achieve the desired result from the product.
• Extracting data from different data base using different query tools for analyzing the data.
• Identify the need of different reports to understand business and preparation of different reports on Daily/Weekly/Monthly basis.
• To check the campaign/service effectiveness and propose the necessary changes in campaigns/services to uplift the campaign/service uptake and implementation.
• Collaborate with different digital services partners in and outside the country to implement and launch different digital services and content products with various solutions.
• Provide ideas on new and customizing the existing business and operational processes related to the team to make business outcome more efficient.
• Keep track of customer feedback, complaints, suggestion and work for improvement to provide exceptional customer experience.
• Demonstrate proactive approach in frauds/ revenue leakages by identifying and resolving new/existing issues.

Qualification & Experience:

• Master’s Degree / Professional Degree with 2 years of relevant experience OR
• Bachelor’s Degree with 4 years of relevant experience

Profile:

• Analyzes situations or problems effectively towards sustainable solution
• Develops new solutions or techniques to improve work output
• Proactively tries to see how own work relates or impacts others beyond own work area
• Seeks to learn more about other parts of the unit, function, or business
• Proactively seeks out customers' input to obtain feedback on performance and to anticipate any other customers' needs
• Influences others effectively to obtain needed information or support
• Adapts rules or alters normal procedures to fit a specific situation to get a job done well
• Acknowledges personal strengths & weaknesses and works on constructive feedback to improve one's work performance.
• Excellent analytical with the ability to create forecasts, financial models and budget.
• Excellent knowledge of Content Business – Music & Movies and other content business and its ecosystem.
• Agile mentality and work approach
• In-depth knowledge of consumer and enterprise electronics and telecommunication ecosystem: mobile application, data etc.
• Excellent cooperative and interpersonal skills
• Innovative with great ability to see new business opportunities
• Excellent reporting skills
• Excellent knowledge of GSM and IT technologies
• Excellent communication and negotiation skills
• Excellent problem-solving skills and attention to details
• Excellent influencing and persuasion skills
• Excellent in planning, organizing, prioritizing the jobs with time management and pressure handling
• Legislative and normative legal acts of Nepal, methodical documents on marketing organization and study of financial and economical market conditions
• Readiness at any time for geographically movement of duty station as per business need and requirements
• Readiness to take any Business responsibilities in the company as per business need and requirements

Duty Station: Kathmandu but can be placed anywhere in Nepal as per business needs.

What we offer:

International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Incentives, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.