Position: Specialist
Department: Business Solutions
Unit: ICT/Connectivity & Service Delivery

Position Specific Duties and Responsibilities:

• Contribute to the development of ICT products, ensuring they align with market demands and technological trends.
• Lead entire GTM process for launch of ICT Product & Solution.
• Define and design technical architecture for ICT products and solutions, considering scalability, security, and performance.
• Oversee the implementation and deployment of ICT solutions, ensuring adherence to quality standards and timelines.
• Integrate ICT solutions with existing infrastructure and third-party systems, ensuring seamless interoperability.
• Conduct testing procedures to ensure the reliability, security, and performance of ICT products and solutions.
• Create comprehensive technical documentation for ICT products and solutions, including user guides and technical specifications.
• Collaborate with cross-functional teams, including sales, marketing, and support, to ensure successful product launches and customer satisfaction.
• Identify areas for improvement in existing products and propose enhancements or new features.
• Stay informed about industry trends, competitors, and emerging technologies to guide product development strategies.
• Lead Product Lifecycle management, Customer Lifecycle management.
• Engage with clients to understand their specific needs and provide technical expertise during pre-sales and post-sales phases.

Qualifications and experience:

• Master’s Degree / Professional Degree with 2 years of relevant experience in the field such as Management Information Technology, Computer Science, Engineering, or
• Bachelor’s Degree with 4 years of relevant experience in the field such as Information Technology, Computer Science, Engineering.
• Experience in solution deployment, operations, and partner collaboration including hands-on experience in deployment, configuration or complex system and solution including software, hardware or integrated system will be preferred.

• Industry-recognized certifications in areas such as solution architecture, network design, cloud or specific technologies relevant to the role.
• Expertise in understanding and developing and launching ICT products, preferably in a B2B context.
• Proven experience in designing and end-to-end solutions, considering technical requirements and business objectives.
• Experience in project management methodologies, including planning, execution, and monitoring of product development projects.
• Demonstrated experience in client interactions, understanding client needs, and providing technical support.
• Open mindset and sharing learnings.
• Strong communication skills, both written and verbal, for effective collaboration with internal teams, clients, and stakeholders.
• Analyzes situations or problems effectively towards sustainable solution.
• Develop new solutions or techniques to improve work output.
• Proactively tries to see how own work relates or impacts others beyond own work area.
• Seeks to learn more about other parts of the unit, function, or business.
• Proactively seeks out customers' input to obtain feedback on performance and to anticipate any other customers' needs.
• Influences others effectively to obtain needed information or support.
• Adapts rules or alters normal procedures to fit a specific situation to get a job done well.
• Acknowledges personal strengths & weaknesses and works on constructive feedback to improve one's work performance.

Duty Station: Currently Kathmandu but can be placed anywhere as per business needs.

What we offer:

International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.