The Customer Success Office function is essential in ensuring the seamless operation and optimal performance of Logpoint production farms. As a member of this department, your primary responsibility will be to gain a comprehensive understanding of customer infrastructures and suggest the most suitable deployment solutions for Logpoint installations through various channels like documentation, customer sessions, demos, and training. Your role will extend beyond troubleshooting application issues as you will work closely with customers from diverse domains to integrate different systems and protocols with our top-notch SIEM.

We are seeking individuals who are passionate about cutting-edge technology and enjoy working collaboratively in a team-oriented environment. Our ideal candidate is highly motivated to tackle a wide range of challenges and capable of providing creative solutions to unique problems. We value individuals with a proven track record of thriving in demanding situations.

Key Responsibilities

• Understands and adopts all documented practices, processes, policies, and proposes appropriate changes to improve them
• Need to effectively understand and interpret context and requirements from unfamiliar sources
• Performs thorough reviews within their domain knowledge and provides helpful feedback to team members
• Write articles mostly for customers and provide responses to customer queries on different knowledge-sharing platforms
• Work closely with different teams inside the company including but not limited to engineering, product, and sales

Benefits

• Attractive salary based on experience and qualifications
• Social Security Fund (SSF)
• Working in a team environment where initiative and dedication are encouraged
• An equal opportunity workplace that values diversity and does not discriminate
• High level of responsibility and excellent career possibilities
• Open international work environment
• Festival expense allowance
• Medical and accident insurance
• Gymnasium/Fitness Membership

Working at Logpoint

Logpoint is growing rapidly, we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology. We strive to deliver outstanding results in a positive, collaborative, and informal atmosphere with ample opportunity for personal growth and development.