Software Support

Baneshwor

This job is expired 1 year, 8 months ago

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	More than or equal to 1 year

Respond to customer inquiries through email and telephone
Oversee and follow-up on open customer issues
Develop customer relationships through professional, dependable and accurate interactions
Deliver company products (Software) to customers
Reply to customer mission-critical issues outside business hours
Travel to customer sites for high profile issue resolution
Present training modules to customers
Record and manage best practice resolutions for the company’s self-service knowledge base
Escalate issues as per Service Level Agreement
Extend technical support on software for internal and external clients
Inform client functionality requests or software change requests to the development team
Manage resolution paths’ knowledge base and known issues
Offer proactive communication to clients, account managers and project managers
Supervise Technical Support forum and website
Work closely with the team and help them incorporate new business strategies and marketing methods
Attend meetings with the production or manufacturing department and understand the details of the products and discuss strategies with them