This position is for Telerivet.com and you will be working from the Zen Nepal Thamel location. We are interviewing candidates on a rolling basis, and the first qualified person will be selected immediately.  Please apply ASAP so you get a chance to work on this exciting position.  We prefer a candidate who can start early.

The Solutions Engineer will be responsible to set up, maintain, and customize CPaaS deployments domestically and internationally, and support the business teams in a technical sales capacity.

The role will require an understanding of the client challenges and needs and the ability to design solutions to fully implement what is needed on the Telerivet platform. The position will also require cross-function coordination to make sure any information pertaining to account support can be provided in an organized timely manner. The ability to communicate and understand clients with different levels of IT skills & knowledge will be key. 

Responsibilities

• Onboard new users and configure their communications services
• User Acceptance Testing 
• Troubleshoot user account configurations when problems arise
• Evaluate user account configurations for possible improvements
• Assist technical and business teams to meet project requirements
• Answer support tickets from projects they are monitoring
• Attend client meetings to flesh out account needs
• Maintain information database for account support
• Scope and implement solutions/services based on client requirements
• Create technical documentation
• Recommend solutions and identify opportunities for improvement in existing services
• Provide training to users and internal teams
• Collaborate with internal teams to help craft solutions

Job responsibilities details 

• Conducting client discovery calls and meetings with sales representatives.
• Meeting with clients to discuss their software and customer engagement needs.
• Strategizing with the sales team to create customized solutions.
• Identifying opportunities for improvement in existing solutions and recommending changes to be implemented.
• Drafting and delivering presentations on targeted products.
• Provide detailed specifications for proposed solutions including time and scope involved.
• Designing and installing customized software and hardware solutions for the customer.
• Assisting in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team.
• Documenting and monitoring technical requirements needed to institute proposed updates in relation to customer experience.
• Testing the performance of the deployed solutions and fixing bugs.
• Providing post-deployment follow-ups to ensure satisfaction with service and solutions provided.
• Developing relationships and maintaining customer relations.
• Supporting the sales team with all technical related queries.