ZenNepal

Travel Agents / Tour Operators

Software Solutions Engineer

Views: 1413|Published on: Jul 04, 2024

IT & Telecommunication

+1 more

Mid Level

Full Time

Vacancy: 2

Thamel|

Experience: More than or equal to 2 years|

NRs. 50,000 - 100,000 Monthly

Job Description

Roles and responsibilities of this job

This position is for Telerivet.com and you will be working from the Zen Nepal Thamel location. We are interviewing candidates on a rolling basis, and the first qualified person will be selected immediately. Please apply ASAP so you get a chance to work on this exciting position. We prefer a candidate who can start early.

The Solutions Engineer will be responsible to set up, maintain, and customize CPaaS deployments domestically and internationally, and support the business teams in a technical sales capacity.

The role will require an understanding of the client challenges and needs and the ability to design solutions to fully implement what is needed on the Telerivet platform. The position will also require cross-function coordination to make sure any information pertaining to account support can be provided in an organized timely manner. The ability to communicate and understand clients with different levels of IT skills & knowledge will be key.

Responsibilities

Onboard new users and configure their communications services
User Acceptance Testing
Troubleshoot user account configurations when problems arise
Evaluate user account configurations for possible improvements
Assist technical and business teams to meet project requirements
Answer support tickets from projects they are monitoring
Attend client meetings to flesh out account needs
Maintain information database for account support
Scope and implement solutions/services based on client requirements
Create technical documentation
Recommend solutions and identify opportunities for improvement in existing services
Provide training to users and internal teams
Collaborate with internal teams to help craft solutions

Job responsibilities details

Conducting client discovery calls and meetings with sales representatives.
Meeting with clients to discuss their software and customer engagement needs.
Strategizing with the sales team to create customized solutions.
Identifying opportunities for improvement in existing solutions and recommending changes to be implemented.
Drafting and delivering presentations on targeted products.
Provide detailed specifications for proposed solutions including time and scope involved.
Designing and installing customized software and hardware solutions for the customer.
Assisting in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team.
Documenting and monitoring technical requirements needed to institute proposed updates in relation to customer experience.
Testing the performance of the deployed solutions and fixing bugs.
Providing post-deployment follow-ups to ensure satisfaction with service and solutions provided.
Developing relationships and maintaining customer relations.
Supporting the sales team with all technical related queries.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 2 years

Other Specification

Bachelors in Engineering or related fields.
Strong English communication, both written and verbal
2 years of experience with software systems
Expertise with company productivity software: Office, Google Workspace, etc.
Experience in any programming language is a must. JavaScript experience is a plus.
Experience in business analysis, software engineering, and customer support.
Experience in telecommunications is a plus.
Experience or general understanding of the CpaaS industry in Nepal and APAC region.
Experience in business/sales is a plus
Experience in delivering training on software is a plus

Skills

Interpersonal skills
Coordination skills
Clear documentation skills
Ability to understand and communicate complex technical information in a simple way that users can understand.
Decision making skills
Troubleshooting skills
Analytical skills
Project Management skills
Training skills

Work location: You will be working for Telerivet.com in our Thamel location where we are co-sharing office space with our other staff members.

Skills Required

Required skills for this job

Training

Communication

Analytical

Interpersonal Skills

Decision Making

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 50,000 - 100,000 Monthly

Applying Procedure

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Apply Before: Jul 13, 2024

About the organization

ZenNepal

Travel Agents / Tour Operators

Thamel, Tridevi Marg (Above Himalayan Java)

Zen Nepal is one of the reputed Travel Agency located at Thamel, Kathmandu. Zen Nepal seeks application from enthusiastic, competent and qualified candidates for the following position:

For more details please visit our website: http://zentravels.com/