Site Reliability Engineers primarily work closely with Medic's software development and product teams to ensure high-quality deployments of mobile health software and hardware.

What you’ll do in your day-to-day:

Proactive Monitoring and Team Support: 60%

• Monitor all notification channels (Slack, GH, SRE Task board, CHT forums, partner outreach), ensure timely response and escalate as necessary. Be available (subject to time zones of team members) to respond to, troubleshoot, remediate, and document expected or unexpected outages, incidents, or problems in production.
• Proactively monitor performance and reliability of production Medic systems.
• Produce status pages consumable by non-technical users. 
• Consult on technical needs for larger-scale deployments, including local hosting, scalability, etc.
• Provide remote troubleshooting support to active deployments as needed.
• Prioritize urgent troubleshooting problems in live instances.
• Identify possible production problems by checking through or reviewing the issues that have been reported.
• Follow up and investigate questions asked on Slack channels and the CHT forum.
• Keeping in contact with Core Devs and QA teams.
• Provide technical information, explain processes, clarify interactions when requested and ensure proper documentation.  

System image engineering and deployment support: 40%

• Manage upgrades and upgrade processes on production instances.
• Automate deployments to increase testability and reliability.
• Automate deployment monitoring and alerting

Here’s what we use to make all that happen:

• Good understanding of DevOps concepts and best practices
• Coding proficiency
• Automation mastery
• Bug resolution
• Detective Skills: Terrific at troubleshooting and debugging.
• Problem-solving skills
• Scripting
• Checklists and documentation for processes and systems.
• Cloud infrastructure (AWS but experience with others such as Azure and GCP is also valid).
• Docker - Kubernetes.
• Linux system administration, monitoring, security best practices, networking, and logging.
• HTTP, SSL/TLS, REST, HTML, DNS.

Benefits

Why Medic? Purpose & Impact

• Ability to create and see real impact in your work.
• Freedom to take initiative and innovate, a bonus of an agile, small team.
• Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector.

The Team

• Work with a value and mission-driven team that is consistently described as warm, incredibly kind, and supportive.
• Exposure to a diverse team: over 15 different nationalities.
• Opportunities for global travel: all team meet-up + functional team meet-up + field visits.

Work/Life & Growth

• Generous leave time: vacation, maternity/paternity, bereavement, & sick days.
• Professional development funds & opportunities + 5 days off for professional development.
• Home Office set up stipend
• Flexible, remote schedules.

We want to be as inclusive as possible in our hiring process. If you don’t have 100% of what we’re looking for, but feel like you’re pretty close to growing into the role — please still apply. We care more about having strong teammates that contribute and can learn whatever else they need along the way.