Foodmandu
E-Commerce/ E-Business

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its operation in 2010, Foodmandu has now grown to 250 plus team members serving 300000+ custmers from the widest range of 800 plus partner restaurants.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS …

Service Quality Assurance Officer

Views: 2746 | This job is expired 1 year, 11 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Bhatbhateni, Naxal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jul. 15, 2023 23:55 (1 year, 11 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Collaboration Analytical Networking Skills Problem Solving

Other Specification

Department : Customer Service / Client Communication

Job Requirements:

At least Bachelor’s degree (or running) in any stream
1 year of relv. experience in the call center/customer service dept. is highly preferred
Excellent communication and interpersonal skills
Ability to organize tasks and manage multiple priorities

Benefits

1.5 days weekly off (For full timers only)
Social Security Fund
Festival allowance
Friendly and Collaborative work environment
Good Networking opportunities
Enhance Interpersonal and problem-solving skills

Job Description

Assist in planning various programs that maximize the output and productivity of the service operations department.
Provide feedback to the service operations team regarding telephone etiquette, product information given and procedures.
Provide proper rating to all the service operations team (CSR, Customer Care, Foodmandu Fresh)
Provides accurate and timely reports on a daily/weekly/monthly basis on call quality, productivity, availability and other key metrics as determined.
Provide performance expectations, action plans and development plans to improve call quality.
Identify problems, their possible solutions and provide actionable insights for performance improvements.
Organize team meetings/communication sessions to address and discuss the issues for possible solutions.
Conduct/Lead Training sessions.

This job has expired.

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