As a Service Manager, you will be responsible for overseeing and managing the day-to-day operations of our services department. You will work closely with clients and our team of consultants to ensure the delivery of high-quality and timely services. This role requires someone with strong leadership and communication skills, as well as a deep understanding of the industry.

Responsibilities:

• Develop and implement service strategies for the firm, ensuring excellent service delivery and client satisfaction
• Oversee a team of service professionals, setting and monitoring performance goals and providing ongoing coaching and support
•  Ensure compliance with industry regulations and standards
• Monitor and analyze service metrics to identify areas for improvement and implement corrective actions
• Collaborate with the sales team to identify new business opportunities and develop service proposals
• Conduct regular client reviews to gather feedback and address any issues or concerns
• Manage client contracts and ensure timely and accurate billing and invoicing
• Develop and maintain strong relationships with clients to ensure their continued satisfaction and retention
• Stay updated on industry trends and developments, and provide recommendations for service enhancements