Continental Trading Enterprises Pvt. Ltd has been the sole distributor for Kia Corp. in Nepal since three decades. Kia has been one of the prominent brands in Nepal with its class leading SUVs, compact SUVs and Electric Vehicles. The brand’s commitment to endure excellence in the mobility sector is what makes it one of the leading brands in Nepali Market today.

Be a part of Kia Nepal to enrich your career opportunity and a lifetime experience.

Service Manager

Views: 1521 | This job is expired 2 years, 6 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Gairidhara, Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Dec. 09, 2021 23:55 (2 years, 6 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 3 years
Professional Skill Required	:	Management Communication Administration Customer Service Interpersonal Skills

Other Specification

At least Bachelor’s Degree in Mechanical Engineering
At least 3 years experience in the related field is required

Job Description

To effectively manage team members, supporting In-charge,supervisors, advisors and technicians to ensure team objectives and achieve goal settings.
To offer exemplary customer service experience, maintaining customer relationships and ensuring satisfaction of customers by upselling products and services.
To train and set up service desk, managing service desk team members and evaluating desk efficiency.
To monitor departmental issues and customer complaints to define patterns and work to lessen the recurring issues.
To ensure employee motivation and perform in-house training and development.
To maintain effective and efficient communication with the sales and spares department.
To report planning and forecasting of service to the corporate service team and be a part of the service development team.
To maintain all warranty claims and assist all charges and coordinate with spares team for the proper maintenance
To ensure all the KPIs are met with high operational efficiency and productivity

Applying Procedure:

Interested and eligible candidates can drop their CV or contact at [email protected]

OR,

This job has expired.