Remote Pro Business Solutions

Service Management Executive

Remote Pro Business Solutions

Service Management Executive

At Remote Pro, we are passionate about transforming the way businesses operate and empowering them to thrive in the digital age. With a focus on remote work solutions, we provide comprehensive outsourcing services that drive efficiency, productivity, and growth.

Our mission is to bridge geographical boundaries, connecting businesses with exceptional global talent and helping them unlock their full potential. We believe that remote work is the future of work, offering countless opportunities for businesses to tap into a diverse pool of skills and expertise, regardless of location.

At Remote Pro, we pride ourselves on delivering excellence in every project we undertake. We combine cutting-edge technology, streamlined processes, and a commitment to quality to ensure that our clients receive the highest level of service and achieve their business objectives.

Our core values of professionalism, integrity, and collaboration drive everything we do. We value open and transparent communication, working closely with our clients to understand their goals and deliver tailored solutions that align with their vision.

Join us on this exciting journey as we redefine work and embrace the future of remote collaboration. 

At Remote Pro, we are passionate about transforming the way businesses operate and empowering them to thrive in the digital age. With a focus on remote work solutions, we provide comprehensive outsourcing services that drive efficiency, productivity, and growth.

Our mission is to bridge geographical boundaries, connecting businesses with exceptional global talent and helping them unlock their full potential. We believe that remote work …

Service Management Executive

Views: 1408 | This job is expired 5 days, 11 hours ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Lalitpur, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Jul. 10, 2024 23:55 (5 days, 11 hours ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years

Job Description

This is a fast paced job that requires quick decision making and staying calm under pressure. We are looking for someone who has the required competencies for this job. 

Responsibilities 

  • Learning the Mendrhub system. Mendrhub system is a web-based platform used by our client where their equipment is listed as per their location and repair/maintenance request is sent out to technician for particular equipment.
  • Our clients have a list of equipments which are serviced on a periodic time interval. This is known as planned maintenance. The Service Management Executive will be responsible to set up a plan in the Mendrhub system and implement it on a timely basis.
  • After formulating the plan, contact the technician to be assigned for the plan and send them the job offer via email. (Some prior call will be required to know the availability of the technicians). Follow up with technician on the job and their progress.
  • Checking the checklist provided by the technician on the job and see if all the relevant information is gathered or not. Checklists are attached with the job when sending out the email notification to the technician.
  • After/as the PM jobs are being completed, checking the information in the Mendrhub system and make appropriate corrections based on the technician’s notes to the system. This will keep the system updated.
  • Drawing reports from the completed job via Mendrhub system and report back to the client.
  • Some technicians might not use the Mendrhub app, so these need to be followed up via email or call and relevant information gathered from them. Upload the information on the job for reporting drawing purpose.
  • Pushing the completed job to billing
  • Sending weekly update and reports to concerned departments

Other Job Information

  • This position is a Business Process Support position for a company based in Australia. You will be working from 7:00 am  to 4:00 pm (8 hour shift with a 1 hour lunch break) in coordination with the main team based in Australia. You will be following the Australian working calendar with limited public and / or religious holidays according to the Nepalese calendar. 
  • Our client is a company with 1000s of machinery and equipment spread over Australia. Our job is to plan for the maintenance and emergency repair and service of these equipment. 
  • You will be going through a training period conducted by the Australia office, after which you are expected to perform up to the standards set by the company in your daily activities

Personality Profile Test

  • In order to be considered for this position, you will need to take a personality profile test. THIS PART IS A MUST. Candidates who have not taken the personality profile will not be considered. 
  • The personality profile is a set of questions which ask you how you react to certain situations. There are no right or wrong answers. We advise you to answer honestly without overthinking the situation. The results will make sure that you get a job you are well suited for, and we get a candidate that has good future prospects in the company.
  • Please use the given link to complete your personality assessment: Click Here.
  • PLEASE MAKE SURE YOU USE THE SAME EMAIL ADDRESS IN THE SYSTEM AS THE ONE YOU HAVE USED FOR MEROJOB.

This job has expired.

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