The 135-years long legacy of the Dugar Group is carried forward by KL Dugar Group. Established in 1989, KL Dugar Group has been a trusted and respected name in Nepal for more than two decades, with its brands representing the best in quality. The founder, Mr Kishan Lal Dugar, is a visionary with a persistent pursuit of growth and exploration in business. Today, the KL Dugar Group comprises major companies in several business sectors: Edible Oil, Food grain, Packaging, Herbal Extraction, Hydropower, Construction and Banking & Finance, to name a few.

Service Head

Views: 537 | Apply Before: 1 day, 3 hours from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	May. 07, 2021 23:55 (1 day, 3 hours from now)

Job Specification

Education Level	:	Bachelor
Experience Required	:	More than 5 years

Job Description

Effectively manages team members, including technicians and call center representative, to ensure team objectives and sales goals are being carried out
Ensure availability of spare part
Maintain minimum level of spare parts
Ensure proper mobilization of technicians as per requirement (i.e. 5-10 jobs card per day)
Ensure the effectiveness of the call center, responding dealers & customers, making happy call
Ensure effective after sales service is achieve to increase productivity and customer service
To provide service on same date in headquarter
Dispatching required spare parts to technicians all over Nepal
Ensure effective service management so that problem is resolved efficiently
Any other assignment or task as and when required and directed by management