K.L. Dugar Group

Service Head

K.L. Dugar Group

Service Head

The 135-years long legacy of the Dugar Group is carried forward by KL Dugar Group. Established in 1989, KL Dugar Group has been a trusted and respected name in Nepal for more than two decades, with its brands representing the best in quality. The founder, Mr Kishan Lal Dugar, is a visionary with a persistent pursuit of growth and exploration in business. Today, the KL Dugar Group comprises major companies in several business sectors: Edible Oil, Food grain, Packaging, Herbal Extraction, Hydropower, Construction and Banking & Finance, to name a few.

Service Head

Views: 537 | Apply Before: 1 day, 3 hours from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : May. 07, 2021 23:55 (1 day, 3 hours from now)

Job Specification

Education Level : Bachelor
Experience Required : More than 5 years

Job Description

  • Effectively manages team members, including technicians and call center representative, to ensure team objectives and sales goals are being carried out
  • Ensure availability of spare part
  • Maintain minimum level of spare parts
  • Ensure proper mobilization of technicians as per requirement (i.e. 5-10 jobs card per day)
  • Ensure the effectiveness of the call center, responding dealers & customers, making happy call
  • Ensure effective after sales service is achieve to increase productivity and customer service
  • To provide service on same date in headquarter
  • Dispatching required spare parts to technicians all over Nepal
  • Ensure effective service management so that problem is resolved efficiently
  • Any other assignment or task as and when required and directed by management  

Job Action

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