We are seeking a motivated Service Engineer to join our dynamic team. As a mid-level employee, you will play a crucial role in effectively communicating our products and services to clients and ensuring customer satisfaction.

Key Responsibilities:

• Provide technical support and troubleshooting services to clients
• Conduct on-site visits to assess and resolve any product or service issues
• Collaborate with the sales team to promote and market our products and services
• Generate and maintain detailed service reports for management
• Continuously improve customer service processes and procedures
• Conduct trainings for clients on how to effectively use our products and services
• Stay up-to-date with industry developments and trends to provide innovative solutions to clients
• Develop and maintain positive relationships with clients to ensure ongoing satisfaction and retention
• Travel to various client locations as needed
• Work with cross-functional teams to introduce new products and services to the market