Omnicom Media Group Nepal

Service Desk Manager

Omnicom Media Group Nepal

Service Desk Manager

Omnicom Media Group Nepal is the media services division of Omnicom Group Inc. (NYSE: OMC), the leading global advertising, marketing and corporate communications company, providing services to over 5,000 clients in more than 100 countries. 

Established in 2013, Omnicom Media Group Nepal is a software company in Nepal. We are a team of around 60+ professionals who are involved in design, development, testing and maintenance of software projects developed in latest technologies. Besides that, our people are also involved in Programmatic projects which involves the conversion of business.

Omnicom Media Group Nepal is the media services division of Omnicom Group Inc. (NYSE: OMC), the leading global advertising, marketing and corporate communications company, providing services to over 5,000 clients in more than 100 countries. 

Established in 2013, Omnicom Media Group Nepal is a software company in Nepal. We are a team of around 60+ professionals who are involved in design, development, testing and …

Service Desk Manager

Views: 1270 | Apply Before: 5 days, 2 hours from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Pulchowk, Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 03, 2020 23:55 (5 days, 2 hours from now)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 2 years
Professional Skill Required : Problem Solving Analytical Collaboration Communication Innovative
Other Specification

Manage the Service Desk team and operations for development projects while providing an effective communication conduit between the clients based in Sydney and service desk with a focus on service delivery and internal customer satisfaction. 

Here's what you'll need: 

  • Tertiary qualifications in Information Technology or similar field. 
  • Demonstrable industry experience, including a minimum of two years leading a Service Desk using JIRA or similar platform. 
  • Demonstrated understanding of ITIL and Change Management. 
  • Demonstrated understanding of ICT best practice principles. 
  • Good broad technical understanding of hardware, software, applications, networks, communications technologies. 
  • Hard working, tenacious and motivated  
  • High energy and approachable manner 
  • A practical approach to applying your talents and getting the job done 
  • Bravery to push innovation, challenge convention and do great work 
  • Numerate, accurate and good attention to detail and demonstrate analytical / problem solving skills 
  • Seek ways to deliver continual improvement in all facets of work 
  • Excellent collaboration and communication skills
  • Very confident to continually educate the team, wider agency and clients on best practice, latest trends, etc 


Job Description

Role Overview

Omnicom Media Group Nepal, a subsidairy of OmnicomMediaGroup Australia is looking to hire Service Desk Manager.

The role holder will manage the Service Desk and operations for development projects while providing an effective communication conduit between the clients based in Sydney and service desk with a focus on service delivery and internal customer satisfaction. 

Job Duties and Responsibilities

Not just anyone can fill this role. We want someone who can take it and make it their own. To do this, you want to see you: 

  • Maintain and nurture business relationships through effective communication with internal stakeholders. 
  • Incident & request management, including:  
  • Providing an escalation point for all user support issues; 
  • Keeping clients up-to-date with resolution efforts on current incidents; 
  • Overseeing all requests, incidents and problems;  
  • Manage and coordinate urgent and complicated issues;  
  • Coordinate support desk requests against SLA’s and/or agreed metrics.  
  • Performance and service level reporting. 
  • Liaise with & coordinate with Sydney team to implement updates and maintenance related tasks as required 
  • Undertake Service Desk projects, such as web application maintenance and deployments. 
  • Contribute to the development, planning and delivery of new systems and services, and review of existing systems and services for our clients. 
  • Ensure Service Desk systems and services meets documented standards and SLA metrics.  
  • Manage, maintain and deliver documentation relevant to the Service Desk processes and operations, including work instructions and procedures. 
  • Ensure Service Desk systems meet industry best practice. 

Why you'll love us

Through our people philosophy, we believe that happy people with a great work/life balance are able to bring the #WOW factor to work and they're more fun to share an office with. 

Join us and surround yourself with like-minded, high achieving individuals and unbeatable career development opportunities.

To know more about us, please visit the link at https://www.omnicommediagroup.com.np/

Our working hours are generally from 7 am till 4 pm, Monday till Friday.

“Omnicom Media Group Nepal is an equal opportunity employer. We encourage candidates of diverse background, women and differently abled, to apply”


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