Tekkon Technologies
Information / Computer / Technology

Founded in 2018, Tekkon Technologies serves clients from various domains across the globe and provides its world-class professionals in meeting the client’s requirements as a part of their team. With its wide list of 45+ skilled manpower, Tekkon provides the right personnel to engage in the client’s job that could be a Solution Architecture, Application Development, Deployment Automation, and AI/ML solutions. Its headquarters is in Kathmandu, Nepal with a sister company in Perth, Australia. Despite being still in its early stage, Tekkon has already managed to satisfy several international clients and is aiming to thrive globally, solve real-world problems and create a top-notch IT workforce.

Software Service Delivery Lead

Views: 1313 | This job is expired 4 years, 8 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Aug. 25, 2020 23:55 (4 years, 8 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Spreadsheets Customer Relationship Management Customer Service

Other Specification

Qualifications:

Minimum two years of working experience in people management
You possess a customer-centric mindset with understanding of customer journey
Minimum of a year of Scrum Master experience and/or managing using an Agile Development methodology is an advantage
Min. Bachelor’s degree in the related field

Skills:

Service delivery managers have strong leadership skills in order to motivate and lead their team effectively and to ensure that junior employees have the knowledge they need to do their jobs well
You are client focused, creative and driven to work collaboratively to understand the client satisfaction levels
A team player who is open-minded, proactive and process-driven
Excellent oral and written communication skills with a high attention to detail and impeccable time management skills
Highly proficient with G-Suite, MS Office, Jira and Confluence (or equivalent tools)

Job Description

Establish Delivery Processes

A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes and procedures is to ensure that each customer gets the same great experience from the initial stage.

Supervise Staff

Service delivery managers oversee employees in different stages of the delivery process, even though they may not be their direct line manager. The service delivery manager holds all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service.

Manage Customer Expectations

This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. Service delivery managers typically evaluate a customer’s experience against a set of customer satisfaction goals and criteria. When scores fall below these thresholds, service delivery managers conduct additional research.

Create Cost-Effective Systems

A common task for service delivery managers is to ensure that processes are efficient and cost-effective. They aim to find ways to reduce costs without affecting the overall customer experience, such as by removing paperwork from administrative tasks or removing unnecessary steps in the process.

Build Partnerships

Service delivery managers are responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.

Our Values:

At Tekkon, we value:

Team: Understanding that the best outcomes are created by highly professional, high performance teams working together to deliver the agreed outcomes.
Ownership: Expressing a dependable ‘can-do’ attitude. We do whatever it takes to deliver a complete solution to a problem, on time on and within budget. We own the issues, not just the story.
Transparency: Actively communicating all the time. We are open and approachable in our dealings with clients and with each other. We appreciate others’ perspectives.
Expertise: Being highly professional at all times, displaying strong domain knowledge that is focused on solving clients’ business problems. Having the pragmatism and experience to propose multiple solutions and working with the client to select the best option.
Motivation: Being driven to deliver innovative, best of breed solutions that meet the clients’ needs.

Company Benefits:

A friendly, competitive, and creative working environment with foreign managers
Competitive salary (No bar for deserving candidates)
Timely international visit based on client’s demand
5 working days in a week (9 am – 5:30 pm)
Timely salary review and performance bonus facilities
Access to the paid learning materials and certifications
Working with the latest technologies
Lunch provided in the office
Paid leave, sick leave
Refreshment, recreational, team building activities

Applying Procedure:

Please apply with your resume at [email protected]

OR,

This job has expired.

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