Bencardo Galleria

Distribution Companies / Wholesale

Service Coordinator

Views: 900|Published on: Jun 17, 2025|

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Kathmandu|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Service Coordinator will be responsible for managing customer service requests, coordinating technician visits, ensuring the timely resolution of complaints, and maintaining high levels of customer satisfaction. The role requires strong coordination, communication, and follow-up skills.

Key Responsibilities :

1. Customer Service Management

Receive and log service requests or complaints from dealers, customers, and end-users.
Acknowledge and prioritize complaints based on urgency and warranty status.
Maintain detailed records of customer interactions and service history.
Service Team Coordination
Schedule and assign service calls to technicians or authorized service partners.
Monitor field service activities to ensure timely and proper complaint resolution.
Follow up with technicians and customers post-service to ensure closure and satisfaction.

2. Spare Parts & Warranty Handling

Maintain an inventory of spare parts and ensure timely dispatch for service jobs.
Handle warranty verification and approvals based on company policies.
Reporting & Feedback
Prepare weekly and monthly service performance reports.
Share feedback and common product issues with the technical and product teams for quality improvement.

3. Process Improvement

Suggest and implement improvements in the service workflow and communication.
Coordinate with logistics and sales teams for seamless after-sales support.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Bachelor’s degree in Business Administration, Management, or a related field (preferred).
2–4 years of experience in customer service, technical coordination, or service support (preferably in bathware, electronics, appliances, or home improvement industry).
Basic technical knowledge of bathware fittings, sanitary products, or home appliances is a plus.
Strong communication, coordination, and problem-solving skills.
Proficiency in MS Excel, email, and CRM systems.
Fluency in Nepali and English.

Key Competencies

Customer Orientation
Time Management & Prioritization
Communication & Coordination
Complaint Handling
Basic Product Understanding
Attention to Detail

Remuneration: Attractive salary package with travel allowances (as required) and performance-based bonuses.

Skills Required

Required skills for this job

Communication

Time Management

Complaint Handling

Attention to Detail

Basic Product Understanding

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Jul 02, 2025

About the organization

Bencardo Galleria

Distribution Companies / Wholesale

Teku Kathmandu, Nepal

Bencardo Bathware and Bencardo Home Solutions are premium brands known for offering elegant, high-performance bathware and Kitchenware. Our vision is to bring world-class lifestyle solutions to homes and businesses across Nepal.

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Bencardo Galleria

Service Coordinator