The Sugam Group is seeking a motivated Service Coordinator to join our team at a mid-level position. As a Service Coordinator, you will be responsible for coordinating and overseeing the delivery of services to our clients. This is a crucial role that requires strong organizational and communication skills, as well as the ability to multitask and prioritize effectively.

Key Responsibilities:

• Coordinate and schedule service appointments for clients
• Communicate with clients to understand their needs and ensure satisfaction
• Monitor service requests and ensure timely completion
• Maintain accurate records of service requests and updates
• Collaborate with vendor and stake holders to ensure efficient and effective service delivery
• Provide support to branches in the field as needed
• Follow up with clients to ensure their needs have been met
• Develop and maintain relationships with clients to promote repeat business
• Identify areas for improvement and make recommendations to enhance service delivery
• Stay up-to-date with industry trends and best practices to continuously improve service quality

Qualifications:

• Minimum of 3 years of experience in a similar role
• Strong organizational and time-management skills
• Excellent communication and interpersonal abilities
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficient in Microsoft Office and customer service software

If you are a motivated candidate with a passion for providing exceptional customer service, we encourage you to apply for the Service Coordinator role at Sugam Group. We offer a competitive salary and benefits package, as well as opportunities for growth and development within our organization. Join our team and be a part of delivering top-notch services to our valued clients.