Verisk Nepal

Senior System Engineer

Verisk Nepal

Senior System Engineer

Verisk Nepal is the software development and information technology (IT) service support center for Verisk Analytics. We’re a dedicated team of software and IT professionals who provide technical support to Verisk’s businesses. At Verisk Nepal, we help our internal clients focus on their business solutions while we focus on the technology. Verisk Nepal is a wholly owned subsidiary of ISO, a Verisk Analytics business.

Senior System Engineer

Views: 999 | Apply Before: 1 week from now

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 23, 2022 23:55 (1 week from now)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 3 years

Job Description

Working as a Technical Operations, Engineer at Verisk means:

  • Being part of and contributing to a large, dynamic and innovative community
  • Working with cutting-edge technology, and continuously developing new skills and capabilities
  • Focusing on our customers, their success, and the desire to serve them
  • Being responsible and assuming accountability for everything you touch
  • Participating in our 24x7 technical operations, monitoring, and response program for a large and fast scaling environment

Purpose of the role:

  • Provide first level contact and escalation of all issues reported within Verisk data centers, shared services infrastructure, and assigned application systems
  • Ensure all IT infrastructure incidents are reported and responded to within the established SLA guidelines outlined by the organization
  • Provide operational support to diagnose the root cause of incidents and document the requirements to resolve the problems identified

Primary goals to be assured:

  • Enhance the capability and overall reputation of the IS&T team, group, and division by offering exceptional customer service and technical ability to both internal and external customers
  • Successfully promote a continuous improvement mindset within operations, engineering, and development groups, that results in measurable efficiency, cost, and process improvement
  • Maintain the performance and reliability of the IT infrastructure in delivering services to the business by executing required tasks within agreed levels

Specific responsibilities:

  • Provide operational support for all environments within your technical group as well as escalation support for junior engineers
  • Proactively measure all environments within your technical group for adherence to enterprise standards and best practices and assist with remediation & optimization
  • Liaise with vendors and other IT personnel for technical design, implementation and problem resolution
  • Provide design guidance and support to business partners to enable optimal usage of selected technologies and solutions
  • Take action to introduce new technologies through documentation, training, recommendations, or proof of concepts
  • Develop and maintain scripts, automated processes and documentation for repeatable design patterns, to increase system efficiency and lower the human intervention time
  • Participate in the management of technical programs and projects through all phases of execution
  • Provide first tier support and triage to internal technical users and customers, via phone, email, and instant message
  • Respond to internal monitoring alerts using tools including SolarWinds, Splunk, and others
  • Provide network infrastructure support and setup of firewall, employee proxy, and DNS
  • Use basic to intermediate knowledge and logic to solve systems, infrastructure, and network problems
  • Create and maintain knowledge base (KB) and wiki documentation required to fulfill team responsibilities
  • Provide onsite data center support for infrastructure changes and incidents

Success criteria:

  • Measurable contribution to the innovation, capabilities, security posture, and optimization of company technologies
  • Positive feedback on the support received from business partners
  • Positive feedback from team members and leaders of the Verisk community

Qualifications 

  • Ability to establish and maintain effective working relationships at all levels  of the  organization
  • A tangible desire and curiosity to seek out and learn new and innovative ways to manage and solve complex challenges
  • Strong communication skills (written & verbal) and a collaborative, team-oriented approach to work are a must, as is a comfort level working in a fast-paced, federated environment that embraces innovation and experimentation
  • Dependable and flexible with work hours, including nights and weekends as required
  • Minimum of 3 years of related experience with a bachelor's degree in Computer Science, Engineering, or a related subject
  • 3+ years of experience designing, managing, and/or supporting enterprise infrastructure systems
  • 3+ years of experience with networking concepts (OSI network layers, TCP/IP)
  • 3+ years of experience with Microsoft Windows and Linux operating systems
  • 1+ years of experience working with public cloud products and services; AWS or Azure preferred
  • Familiarity with database platforms such as MSSQL, MySQL, and PostgreSQL
  • Familiarity with CI/CD tools and methodologies, system programming and scripting in Python and PowerShell preferred; a scripting/automation mindset is a must
  • Integration experience with enterprise operations and security tools such as Okta, Splunk, SolarWinds, ServiceNow, Infoblox and Imperva
  • Solid customer service skills with experience interfacing with all levels of stakeholders
  • Experience creating technical documentation using tools including Visio, Word, Excel, and PowerPoint
  • May require up to 10% domestic and international travel
  • AWS Associate certification in either Solutions Architecture or SysOps Administration


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