Working as a Technical Operations, Engineer at Verisk means:

• Being part of and contributing to a large, dynamic and innovative community
• Working with cutting-edge technology, and continuously developing new skills and capabilities
• Focusing on our customers, their success, and the desire to serve them
• Being responsible and assuming accountability for everything you touch
• Participating in our 24x7 technical operations, monitoring, and response program for a large and fast scaling environment

Purpose of the role:

• Provide first level contact and escalation of all issues reported within Verisk data centers, shared services infrastructure, and assigned application systems
• Ensure all IT infrastructure incidents are reported and responded to within the established SLA guidelines outlined by the organization
• Provide operational support to diagnose the root cause of incidents and document the requirements to resolve the problems identified

Primary goals to be assured:

• Enhance the capability and overall reputation of the IS&T team, group, and division by offering exceptional customer service and technical ability to both internal and external customers
• Successfully promote a continuous improvement mindset within operations, engineering, and development groups, that results in measurable efficiency, cost, and process improvement
• Maintain the performance and reliability of the IT infrastructure in delivering services to the business by executing required tasks within agreed levels

Specific responsibilities:

• Provide operational support for all environments within your technical group as well as escalation support for junior engineers
• Proactively measure all environments within your technical group for adherence to enterprise standards and best practices and assist with remediation & optimization
• Liaise with vendors and other IT personnel for technical design, implementation and problem resolution
• Provide design guidance and support to business partners to enable optimal usage of selected technologies and solutions
• Take action to introduce new technologies through documentation, training, recommendations, or proof of concepts
• Develop and maintain scripts, automated processes and documentation for repeatable design patterns, to increase system efficiency and lower the human intervention time
• Participate in the management of technical programs and projects through all phases of execution
• Provide first tier support and triage to internal technical users and customers, via phone, email, and instant message
• Respond to internal monitoring alerts using tools including SolarWinds, Splunk, and others
• Provide network infrastructure support and setup of firewall, employee proxy, and DNS
• Use basic to intermediate knowledge and logic to solve systems, infrastructure, and network problems
• Create and maintain knowledge base (KB) and wiki documentation required to fulfill team responsibilities
• Provide onsite data center support for infrastructure changes and incidents

Success criteria:

• Measurable contribution to the innovation, capabilities, security posture, and optimization of company technologies
• Positive feedback on the support received from business partners
• Positive feedback from team members and leaders of the Verisk community

Qualifications 

• Ability to establish and maintain effective working relationships at all levels  of the  organization
• A tangible desire and curiosity to seek out and learn new and innovative ways to manage and solve complex challenges
• Strong communication skills (written & verbal) and a collaborative, team-oriented approach to work are a must, as is a comfort level working in a fast-paced, federated environment that embraces innovation and experimentation
• Dependable and flexible with work hours, including nights and weekends as required
• Minimum of 3 years of related experience with a bachelor's degree in Computer Science, Engineering, or a related subject
• 3+ years of experience designing, managing, and/or supporting enterprise infrastructure systems
• 3+ years of experience with networking concepts (OSI network layers, TCP/IP)
• 3+ years of experience with Microsoft Windows and Linux operating systems
• 1+ years of experience working with public cloud products and services; AWS or Azure preferred
• Familiarity with database platforms such as MSSQL, MySQL, and PostgreSQL
• Familiarity with CI/CD tools and methodologies, system programming and scripting in Python and PowerShell preferred; a scripting/automation mindset is a must
• Integration experience with enterprise operations and security tools such as Okta, Splunk, SolarWinds, ServiceNow, Infoblox and Imperva
• Solid customer service skills with experience interfacing with all levels of stakeholders
• Experience creating technical documentation using tools including Visio, Word, Excel, and PowerPoint
• May require up to 10% domestic and international travel
• AWS Associate certification in either Solutions Architecture or SysOps Administration