Apala Jewels

Gem and Jewellery

Senior Store Assistant

Views: 1932|Published on: Jul 29, 2025|

Sales / Public Relations

+1 more

Senior Level

Full Time

Vacancy: 2

Baluwatar, Kathmandu, Bagamati Province, Nepal, Labim Mall, Pulchowk|

Experience: More than 3 years|

NRs. 30,000 - 40,000 Monthly

Job Description

Roles and responsibilities of this job

The Senior Store Assistant plays a vital role in driving studio sales, managing daily operations, and ensuring exceptional customer service. This role involves handling both client-facing and back-end responsibilities, including sales strategy execution, communication, inventory coordination, store upkeep, and documentation. The position demands a proactive, organized, and detail-oriented individual who can contribute to team performance, maintain brand standards, and support a seamless studio experience.

Key Responsibilities:

Sales & Client Relations

Strategize and pursue individual and team sales targets, motivating team members to achieve performance goals.
Develop and adapt sales strategies based on market trends, client feedback, and studio insights.
Act as the primary host during client visits, ensuring an exceptional and professional customer experience.
Manage all client communication through WhatsApp, ensuring timely follow-ups, updates, and accurate logging of conversations.
Follow up on leads from the extraction log, track potential conversions, and ensure no client is overlooked.
Regularly coordinate with the Client Service Executive to provide updates on sales activities and significant client interactions.
Collaborate with the marketing team to align campaign efforts and integrate valuable client insights.
Address and manage client grievances professionally and efficiently, ensuring timely resolutions and a positive client experience.
Provide regular insights to the Director of Sales on fast-moving, trending, and high-demand products based on client preferences and studio activity, including details on stock quantity—how many pieces remain and how many have been added.

Store Operations & Visual Presentation

Oversee daily cleanliness of the studio, including the Apala Beads section.
Conduct weekly deep cleaning and reorganize jewelry displays to uphold a premium brand image.
Assist in securely packing jewelry for deliveries to shoot locations or the Labim store.

Inventory & Stock Management

Supervise weekly cleaning and organization of the store safe, following all security protocols.
Conduct biweekly jewelry stock tallies and quarterly audits of storage boxes.
Receive post-repair jewelry from the production team and ensure accurate tagging and documentation.

Sales Support & Documentation

Update and maintain key operational documents and primary sheets.
Oversee the process of capturing clear, high-resolution photographs of new arrivals, custom orders, and repaired pieces to ensure proper documentation standards are maintained.
Oversee jewelry handover processes, ensuring accurate recording of weights and visuals before items are sent to production or quality teams.

Team Coordination & Internal Communication

Liaise with production and quality teams for daily requirements, including sketch follow-ups and related documentation.
Support the team in updating and maintaining delivery records and client status sheets.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 3 years

Required Age:More than 24 years

Other Specification

Proven experience in luxury retail, client servicing, or sales operations.
Strong communication and interpersonal skills.
High attention to detail and organizational capabilities.
Familiarity with inventory and documentation processes.
Proficiency in WhatsApp communication, Google Sheets, and Basic photography (for jewelry pieces).
Team-oriented mindset with the ability to take initiative.
Candidates must be above 24 years of age.

Salary Package:

Salary range: NPR 30,000–40,000/month (Negotiable based on qualifications and experience)
Performance-based reviews and growth opportunities are available.

Working Hours:

Baluwatar, Kathmandu: 10 AM to 6:30 PM
Labim Mall, Pulchowk: 10 AM to 7:30 PM

Note: Female candidates are highly encouraged to apply.

Skills Required

Required skills for this job

Team Management

Inventory Management

Photography

Client Relation

Google Sheets

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 30,000 - 40,000 Monthly

Applying Procedure

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Apply Before: Aug 13, 2025

About the organization

Apala Jewels

Gem and Jewellery

Bipula Niwas, Baluwatar, Kathmandu, Nepal

Apala Jewels redefines luxury as an intimate, curated journey of self-expression. With a commitment to concierge-level service, we make every client feel uniquely valued and inspired. Guided by our belief that "Luxury is our Signature," each piece reflects timeless sophistication, transforming every interaction into a celebration of personal style and storytelling.

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