Padma Jyoti Group

Manufacturing / Engineering

Senior Office Assistant

Views: 135|Published on: May 03, 2026|

General Mgmt. / Administration / Operations

+1 more

Senior Level

Full Time

Vacancy: 1

Kantipath, Kathmandu|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for a detail-oriented and organized Senior Office Assistant to support claim processing, documentation, and coordination with dealers and internal departments. The role requires strong administrative capabilities, follow-up skills, and accuracy in handling records and reports.

Key Responsibilities:

Claims Handling & Documentation

Receive, verify, and maintain records of all claim-related documents
Prepare and process transit insurance papers and related documentation
Record and update claim details in internal systems and Google Sheets
Maintain and regularly update transit insurance limits and tracking sheets
Prepare claim forwarding letters as per company policies
Handle claim rejections and issue official communication accordingly

Coordination & Follow-up:

Communicate with dealers regarding claim status, pending documents, and follow-ups
Collect VAT bills and the necessary documents required for claim processing
Make regular follow-up calls to ensure timely submission and resolution of claims
Coordinate with the Accounts Department for claim verification and processing
Share claim formats, circulars, and policy updates with dealers

Reporting & Record Management:

Prepare and maintain claim status reports for dealers and showrooms
Generate monthly claim reports and maintain proper documentation
Maintain accurate records of all claims in tracking sheets (FMS/Google Sheets)
Send claim account statements to dealers and update them accordingly

Administrative Support:

Monitor emails and manage important correspondence
Print, file, and organize documents systematically
Review claim activities and escalate relevant cases when required
Support internal teams in maintaining a smooth operational workflow

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Required Qualifications & Experience:

Bachelor’s degree in Management, Business Administration, or related field
Minimum 2+ years of experience in administrative, operations, or coordination roles
Experience in claims handling or insurance-related work is an advantage

Key Skills & Competencies:

Strong organizational and documentation skills
High attention to detail and accuracy
Excellent communication and follow-up ability
Proficiency in MS Office and Google Sheets
Ability to manage multiple tasks and meet deadlines
Problem-solving and coordination skills
Ability to work under pressure and handle sensitive information

Skills Required

Required skills for this job

Communication

Work Under Pressure

Multitasking

Coordination

Attention to Detail

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: May 18, 2026

About the organization

Padma Jyoti Group

Manufacturing / Engineering

Kantipath, Kathmandu

Padma Jyoti Group was established by Maniharsha Jyoti in the 1940s. One of Nepal’s industrial and trading powerhouses, Jyoti Group takes pride in its 3000+ employees, 1 million+ customers and 200+ dealer network over diverse business verticals and companies.

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