Senior Manager Operations
Dharma Adventures

Dharma Adventures is a niche Destination Management Company, offering personalized services to clients looking for life changing experiences in Bhutan, India, Nepal and Tibet. We have been operating in the Himalayas since 1991, growing steadily while ensuring that the qualities of our services remain high and the product, top notch. The principles on which Dharma Adventures was founded - safety, hygiene, environment protection and adaptability, have always been the backbone of the company. Our aim is to provide visitors with every kind of viable adventure that the Himalayas can possibly offer. Agile, knowledgeable and efficient field staffs, top of the line equipment and well maintained vehicles are our assets.

We have offices set up in Nepal, Tibet, India and Bhutan to ensure that our clients have a smooth transition when undertaking a multi destination holiday in this region. Our knowledge and experience in the Himalayas makes us a reliable and trusty partner. We are positive, forthcoming,flexible and strive for perfection. We look to build programs that will satisfy all travelers and adventure seekers. On a journey with us there will be plenty of all that is good and desirable: magnificent scenery, excellent equipment, knowledgeable guides, ethnic cuisine, sturdy vehicles, maximum safety, clean environs and cheerful disposition. The serene beauty offered by the Himalayas is no doubt one of nature’s greatest creations and can be lived and enjoyed in a short span of time that you will spend with Dharma Adventures.        

We are your gateway to the Himalayas!

Senior Manager Operations

Views: 508 | This job expired 1 month, 1 week ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 09, 2019 23:55 (1 month, 1 week ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Other Specification

  • Minimum Bachelors degree preferably in Travel & Tourism (BTTM)
  • Minimum 10 years experience in similar role
  • Sound knowledge of MS Office especially MS Excel
  • Ability to fluently communicate in both English & Nepali (verbally and written) is a must
  • Self-motivated, resourceful, highly independent, innovative, creative, and results-oriented
  • Dynamic, outgoing, with excellent interpersonal skill and with the ability to take initiative and carry out assigned jobs to completion 
  • Manage time and resources well and demonstrate good organizational and strong leadership ability 
  • Candidate must have a experience in working within a travel agency operations and a deep understanding of hotel, flight, car bookings and creating packages
  • Be able to build relationships and maintain existing connection with travel suppliers i.e. Hotels, Airlines, Car rental companies, guides etc.
  • Experience in handling air bookings and ticketing is preferred

Job Description

  • Lead and develop the team in delivering operational services at agreed service levels consistent with company standards
  • Supervise daily operations of the department. Address operational issues and concerns in a timely manner, and ensure that that the department’s tasks are executed in smooth and efficient manner
  • Ensure a high level of cooperation/communication/coordination between Operational team and other departments with all functions in the organization
  • Provide performance counselling where necessary, both reactively to improve performance and proactively to foster professional development
  • Make / coordinate bookings as and when required and ensure that the booked services are delivered as promised
  • Monitor and report on all issues pertaining to the operation, escalating to the Senior Management as and when required
  • Generate operational reports for management as needed
  • Respond to all urgent incidents reported by field staff, partners or operation officers
  • Ensure all guides, tour leaders and relevant parties receive up to date tour information
  • Perform duties as per the directions of the Sr. Management
  • Safeguarding of Company assets

Applying Procedure:

Interested candidates meeting the above requirements are requested to apply in confidence with a resume and a recent PP size photo to [email protected] 

Note: Please mention clearly the position applied for and expected salary.


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