Senior Manager - Client Delivery and Data Operations (U.S. Healthcare)

About the job

Are you an experienced leader with a passion for driving operational excellence and client success? Zakipoint Health is looking for a Senior Manager to lead our client services and project management divisions. In this pivotal role, you’ll work closely with cross-functional teams to ensure the seamless delivery of our products, optimize data operations, and foster strong client relationships.

Key Responsibilities:

• Manage daily data operations, ensuring adherence to quality standards and compliance with healthcare regulations.
• Oversee implementation and delivery of client-related modules and products.
• Oversee the planning, execution, and monitoring of projects, ensuring they are completed on time with efficiency.
• Coordinate cross-functional teams to achieve project goals and deliver client solutions effectively.
• Establish and track key performance indicators (KPIs) to assess operational performance and client satisfaction.
• Utilize data-driven insights to identify areas for improvement and implement corrective actions.
• Collaborate with internal teams to ensure integrated service delivery.
• Contribute to the development of strategic plans that align with client needs and organizational goals.
• Identify opportunities for innovation and growth within the healthcare delivery model.
• Identify potential risks and communicate them to the management team to address them timely.
• Cultivate strong collaboration among Engineering, QA, Design, and other cross-functional teams.

Qualifications:

• Bachelor’s degree in a related field, MBA preferred.
• 7+ years of experience in data/operations management or client delivery.
• Strong leadership, communication, and interpersonal skills.
• Proven track record of managing complex projects with Agile methodologies.
• Proficiency in tools like Open Project, Jira.
• Strong analytical, problem-solving, and time management skills.

If you’re ready to make an impact in a fast-paced, collaborative environment, we’d love to hear from you!