Senior Field Service Engineer - APJ

Element Biosciences

Source: Other Source

Views: 798|Published on: Jun 23, 2024

Construction / Engineering / Architects

Mid Level

Full Time

Vacancy: 1

Remote|

Experience: More than 1 year|

Job Description

Roles and responsibilities of this job

About the job

At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking an experienced Senior Field Service Engineer who will play a pivotal role supporting our growing customer base in theAPJ Region. This is an incredible opportunity for someone who is passionate about providing field service support to both direct customers and Element’s Channel Partner service personnel. We are looking for candidates with a solid background in the NGS industry and relevant experience working with Channel Partners in the APJ region.

If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Essential Functions And Responsibilities

Provide onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers for direct customers
Support APJ Channel Partner service personnel teams with escalation troubleshooting, both virtually and in-person
Collaborate with internal Service & Support partners to resolve customer issues and improve processes
Assist with technical on-boarding and training activities of Channel Parter Service Personnel
Communicate product updates and new product offerings to regional service partners and potential end customers
Identify system root causes and resolving product issues in the field
Assess maintenance/service needs and implementing a plan of action for instrument service
Display professionalism, understanding, tact and technical knowledge in all customer interactions
Implement and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc
Utilize service CRM software to accurately document work in a timely manner

Education And Experience

Bachelor Degree or MS with 8+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
Experience with NGS sequencing instrument and sequencing run setup preferred
Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
Experience working with indirect support channels, distributors, and international partners
Ability to work cross-functionally and drive various service-related projects with minimal supervision
Proven track record of working on teams that have taken products from concept to market
Experience developing or servicing scientific instrumentation involving optics, fluid handling and thermal systems
Experience with multiple full life cycle product launches preferred
Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
Experience with fluorescence microscopy helpful
Excellent verbal and written communications skills, including technical writing abilities
Must be flexible in working hours as this position may require customer support during non-regular business hours
Demonstrated account management skills preferred
Fluent in English and another second language is a plus

Physical Requirements

Frequently moves boxes weighing up to 20 pounds
Must be flexible in working hours as this position may require customer support during non-regular business hours

Location:

Remote – APJ Region based

Travel

International travel up to 50%

Job Type

Full-time/Exempt

Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Skills Required

Required skills for this job

Customer Support

Customer Interaction

Crm Software

Fluorescence Microscopy

Field Service Management

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Jul 16, 2024

About the organization

Element Biosciences

Element Biosciences is a pioneering life science company democratizing access to advanced biological tools, driving impactful discoveries to benefit humanity. We are focused on developing disruptive DNA sequencing and multiomics technology for research markets. Through innovating every fundamental element of a biological assay system, Element empowers customers with affordable, high-quality data and an improved user experience, which in turn will accelerate scientific discoveries.

Why Create a Profile?

Get Personalized Job Recommendations
Apply Faster with Saved Details
Showcase Your Skills to Top Employers

Stand out and boost your chances of getting hired!

Similar JobsPowered by Merojob AI

Deadline: Jan 03, 2026

Senior Field Service Engineer - APJ

About the organization

Element Biosciences

Why Create a Profile?

Similar JobsPowered by Merojob AI

Marketing Executive

Manager

Marketing Manager

FOR JOBSEEKER

FOR EMPLOYER

ABOUT US

CONTACT US

Senior Field Service Engineer - APJ

About the organization

Element Biosciences

Senior Field Service Engineer - APJ

About the organization

Element Biosciences

Why Create a Profile?

Similar JobsPowered by Merojob AI

Lead - Corporate and Project S...

Marketing Executive

Manager

Marketing Manager

Sales Development Representati...

FOR JOBSEEKER

FOR EMPLOYER

ABOUT US

CONTACT US

Senior Field Service Engineer - APJ

About the organization

Element Biosciences