Genese Solution
Software Companies

Genese Solution Pvt. Ltd is a leading IT Consulting Multinational Company. We have our Head office in the United Kingdom and branch offices across six different global locations namely India, Nepal, Pakistan, Bangladesh, and Australia. Our primary area of expertise is in Cloud Computing and we sell services of Amazon Web Services, Google Cloud Platform, Microsoft Azure, Digital Ocean, Alibaba Cloud & IBM Cloud. Besides Cloud, sell Monitoring Tools services from Nagios and Motadata and are local partners of leading international companies like Facebook, Google, Microsoft, Zoom, Hubspot, and Poly, among others.

Career opportunities & growth prospects at Genese are abundant where the candidate will get hands-on national as well as international exposure, so we are looking forward to finding the right candidate with the right qualification, attitude, and team spirit.

Senior Customer Support Engineer

Views: 692 | This job is expired 3 years, 9 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Bakhundole, Lalitpur, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Aug. 13, 2021 23:55 (3 years, 9 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Other Specification

Task Related and Certifications [people management/ domain in depth/ process knowledge - process optimization (ticketing)]

Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, or a related field
At Least 3 - 4 years of experience either in a system admin, technical support role, or a customer-facing position
1+ year experience with support procedures for production/mission critical environments to include ticketing, monitoring/metrics, and troubleshooting technical issues
Hands-on experience designing and deploying complex solutions on premise and in the cloud
Experience with deploying and managing applications in the cloud environment (AWS, Azure, or Google Cloud)
Excellent knowledge of Linux
Good knowledge of networking, DNS, domain, web and email server, C-panel
Ability to troubleshoot distributed systems
Experience working with cloud technologies

Competencies and Soft Skills:

Good people management skills
Excellent presentation and communication skills to technical and non-technical audiences
Strong client-facing consultative skills, able to act as a customer advocate
Attention to detail, and written and verbal communication skills
Must have excellent documentation skills

Job Description

Position Overview:

Sr. Customer Support Engineer will fill in the technical connection between customers and our product teams. S/he will be expected to collaborate with the product, and engineering team to find solutions and communicate the customer's needs.

Sr. Customer Support Engineer will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation. S/he will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation. Our team is focused on the customer and s/he will help drive the success of our products and services by understanding and advocating for our customers’ issues.

Roles and Responsibilities:

Provide the first point of engagement for customer issues; fielding customer requests and sorting support tickets for anything from general how-to questions, to configuration requests, replicating issues, reproducing bugs, and testing.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Work on critical, highly complex customer problems that may span multiple AWS services
Identify, prioritize, and track issues to ensure timely resolution
Leverage your day-to-day customer support experience to provide the voice of the customer to internal teams on how to improve our services
Drive projects that improve support-related processes and our customers’ technical support experience
Work directly on customer’s on premise and cloud environments to solve simple to complex issues in a managed services environment
Debug issues related to DNS, web and email server, databases
Help to automate common repetitive maintenance tasks
Learn, support, and use groundbreaking technologies
Coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring
Ability to provide after-hours and weekend support

What We Offer:

5 working days in a week (09:00 am-06:00 pm)
A multinational company located in UK, Australia, Nepal, Bangladesh, Pakistan, and India
Flexible work environment
Best in the classwork environment with friendly team members (Refreshment, Recreational, team building activities)
Exposure in team management and leadership
Opportunity to travel countries as part of training and development
Work in the leading firm in Cloud Computing in Nepal
Work in multidisciplinary areas in the start-up ecosystem
Get to know the working culture of companies like Amazon, Microsoft, Google, Alibaba being affiliates for them in Nepal

Applying Procedure:

Suitable candidates meeting the above criteria are requested to send their CV and cover letter to [email protected]

Only shortlisted candidates will be invited for the further selection process. You are requested to clearly mention the position you are applying for in the subject of the email.

OR,

This job has expired.

Similar Jobs