The Real PBX
Information / Computer / Technology

The Real PBX is providing cloud-hosted VoIP services for business and individual communications, such as hosted PBX, Toll-free Number, Call Center Solutions, Voice over Internet Telephony, and more. The Real PBX Limited is headquartered in Kent, England.

The company delivers services all over the globe and has earned a reputation for its high-security standards and excellent customer support.

Our solutions are designed to support the voice communication needs for businesses that may vary from their contact center requirements, to employee-to-employee communication. The company commands industry recognition for delivering complete communication package for small and medium scale businesses.

Our Website: http://www.therealpbx.com

The company delivers services all over the globe and has earned a reputation for its high-security standards and excellent customer support.

Our solutions are designed to support …

Senior Customer Success Associate (Renewals)

Views: 153 | Apply Before: 1 month from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	IT Plaza, Kamaladi
Offered Salary	:	NRs. 50,000 - 56,000 Monthly
Apply Before(Deadline)	:	Oct. 15, 2025 23:55 (1 month from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 3 years
Professional Skill Required	:	Customer Relationship Management Communication Negotiation Account Management Technical

Other Specification

Bachelor's degree with minimum of 3 years of experience in customer service, sales, or account management, preferably in the SAAS or telecommunications industry.
Proven track record of meeting or exceeding renewal targets and customer satisfaction metrics.
Excellent communication skills, both verbal and written, with the ability to effectively engage with clients at all levels.
Strong negotiation and persuasion skills, with the ability to handle objections and overcome challenges during the renewal process.
Proficiency in using CRM software and other relevant tools to manage client interactions and track renewal activities.
Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
Demonstrated ability to work collaboratively in a team environment and build strong relationships with internal stakeholders.
Knowledge of cloud telephony services and understanding of subscription-based business models is highly desirable.
Proactive attitude towards learning and self-improvement, with a willingness to adapt to changing industry dynamics and client needs.

Compensation:

Fixed: NPR 50,000 – NPR 56,000 per month
Variable: Up to NPR 32,000 per month

Note: Working Hours:

12 pm - 9 pm
9 pm - 6 am

Job Description

We are seeking a dedicated and dynamic Renewal Team Member to join our SAAS (Software as a Service) Cloud Telephony process. The primary responsibility of this role is to ensure timely collection of due charges from all clients and to facilitate the seamless renewal of subscriptions. The ideal candidate will possess excellent communication skills, a strong understanding of cloud telephony services, and a proactive attitude towards enhancing client services during the renewal process.

Key Responsibilities:

Contact clients to remind them of upcoming subscription renewals and collect due charges within the specified timeframe.
Collaborate with the sales and customer support teams to address client queries and concerns related to renewals.
Identify opportunities to upsell or cross-sell additional services to clients during the renewal process.
Maintain accurate records of client interactions and renewal status using CRM software.
Coordinate with the finance department to ensure timely invoicing and payment processing for renewal charges.
Proactively identify and address potential renewal risks, such as client dissatisfaction or service issues.
Continuously update knowledge of cloud telephony services and industry trends to better assist clients during renewals.