Foodmandu

E-Commerce/ E-Business

Customer Service Representative

Views: 3167|Published on: Oct 17, 2024

Marketing / Advertising / Customer Service

+1 more

Mid Level

Full Time

Vacancy: 1

Bhatbhateni, Naxal|

Experience: More than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

Academic Qualification: Bachelors Completed
Minimum experience: 1 to 2 years
Full Time: 2:00 PM - 10:00 PM
Two-Wheeler: Mandatory
Salary: Attractive salary along with overtime and Night Allowances

Responsibilities:

Answer phone calls and respond to customer inquiries regarding products and services.
Handle and process online and telephonic orders.
Mobilize delivery staffs in wise, effective and efficient manner.
Ensure excellent service standards and maintain high customer satisfaction.
Know the company’s products and services and stay updated with the related issues.
Promptly identify and resolve customer issues and follow up to ensure resolution.
Contribute to team effort by accomplishing related results as needed.
Recommend product or service by collecting customer information and analyzing their product and service needs.

Other Requirements:

Bachelors Completed
Experience in call center or hospitality industry will be added advantage
Should be willing to work in evening shift
Should be willing to work in weekends and public holidays
Should have a 2-wheeler and valid driving license

Benefits

Social Security Fund
Festival allowance
Friendly and Collaborative work environment
Night and morning allowances

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Skills Required

Required skills for this job

Communication

Work Under Pressure

Interpersonal Skills

MS Word

MS Excel

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Oct 25, 2024

About the organization

Foodmandu

E-Commerce/ E-Business

BhatBhateni, Kathmandu, Nepal

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its operation in 2010, Foodmandu has now grown to 250 plus team members serving 300000+ custmers from the widest range of 800 plus partner restaurants.

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