We are looking for a Customer Relationship Manager to join our jewellery store team at Apala. This role is pivotal in fostering strong relationships with our customers, ensuring their satisfaction, and driving repeat business. The ideal candidate will have a passion for jewellery, exceptional communication skills, and a proven track record in customer relationship management.

Responsibilities:

Customer Engagement and Retention:

• Develop and implement strategies to engage with customers and enhance their shopping experience.
• Build and maintain strong relationships with existing customers through personalized interactions, follow-up calls, and emails.
• Proactively reach out to customers to gather feedback, address concerns, and resolve any issues to ensure customer satisfaction.

Clienteling:

• Identify and prioritize high-value customers and provide personalized service to meet their needs and preferences.
• Maintain detailed customer profiles, including purchase history, preferences, and special occasions, to tailor recommendations and promotions.
• Regularly communicate with VIP customers through exclusive events, previews, and promotions to strengthen loyalty and drive sales.

Sales Support:

• Collaborate with the sales team to identify opportunities for upselling and cross-selling based on customer preferences and purchase history.
• Provide product knowledge and assistance to customers to help them make informed purchasing decisions.
• Assist with sales transactions, including processing payments, gift wrapping, and ensuring a smooth checkout experience.

Customer Feedback and Insights:

• Gather and analyze customer feedback, reviews, and surveys to identify trends, preferences, and areas for improvement.
• Share insights and recommendations with the management team to enhance product offerings, services, and overall customer experience.
• Monitor industry trends and competitor activities to stay informed and adapt strategies accordingly.

Events and Promotions:

• Plan and coordinate special events, promotions to attract new customers and drive sales.
• Collaborate with marketing and sales teams to develop marketing materials and campaigns to promote events and engage customers.
• Attend industry events, networking functions, and community gatherings to represent the store and build relationships with potential customers.