Apala Jewels
Gem and Jewellery

Apala Jewels redefines luxury as an intimate, curated journey of self-expression. With a commitment to concierge-level service, we make every client feel uniquely valued and inspired. Guided by our belief that "Luxury is our Signature," each piece reflects timeless sophistication, transforming every interaction into a celebration of personal style and storytelling.

Senior Communications Manager

Views: 586 | Apply Before: 1 week, 6 days from now

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Baluwatar, Kathmandu Nepal
Offered Salary	:	NRs. 50,000 - 70,000 Monthly
Apply Before(Deadline)	:	May. 19, 2025 23:55 (1 week, 6 days from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Interpersonal Skills Leadership Attention to Detail Team Management Communication Mentoring

Other Specification

Required Skills & Qualities

Excellent command of English and Nepali (verbal and written)
Strong leadership and mentorship capabilities
High emotional intelligence and attention to detail
Deep understanding of premium service language and client behaviour
Strategic thinking and ability to build rapport across departments
Minimum 2+ Years of experience in a luxury or related industry

Performance Indicators

Team alignment with brand tone and internal communication norms
Participation and effectiveness of training sessions
Improvement in client interaction quality
Positive feedback from staff and department heads
Measurable growth in communication consistency and skill development

Note:

Reporting To: CEO
Full-Time (On-Site): 10:00 AM - 6:30 PM (Working days Sun - Fri)
SALARY PACKAGE: 50000 – 70000 Per Month (Negotiable) (with an exciting Incentive Package)

Job Description

The Senior Communications Manager at Apala plays a pivotal role in elevating our internal and external brand voice, ensuring alignment with our luxury identity. With a specialized focus on Training & Development, this role is critical in fostering a culture of excellence, refinement, and continuous learning across all departments.

Key Responsibilities :

1. Internal Communications & Brand Alignment

Develop and manage internal communication protocols aligned with Apala’s luxury positioning.
Disseminate key updates from the CEO, department heads, and strategic initiatives.
Maintain brand-consistent tone, language, and clarity in all internal communication.

2. Training & Development Leadership

Design, deliver, and evaluate structured in-house training programs.
Lead onboarding for new employees, ensuring smooth cultural integration.
Plan and facilitate bi-weekly training sessions for store teams (in collaboration with Store Managers).
Oversee quarterly refresher programs and skill-building workshops.

3. Cross-Department Collaboration

Work closely with HODs of Sales, Branding, Marketing, and Production to develop communication scripts, storytelling techniques, and product narratives.
Ensure internal and external communications are aligned across all touchpoints.

4. Client-Facing Communication Frameworks

Establish premium communication guidelines for client interactions (emails, WhatsApp, verbal greetings, follow-ups).
Train staff on high-touch engagement, emotional intelligence, and personalized client service.
Audit and improve client messaging quality across departments.

5. Content & Language Supervision

Review the tone, structure, and brand consistency of newsletters, brochures, and all written content.
Serve as a brand custodian to ensure luxury and elegance in every communication.

6. Monitoring & Reporting

Track and report on training program outcomes, staff development, and communication effectiveness.
Conduct regular feedback sessions and implement improvements.
Provide monthly updates to the CEO on progress, risks, and team morale.