As a Senior Account Manager, you will become a part of the largest and an award-winning software development and design company in Nepal. You will lead a very important unit of the company that ensures project compliance and client satisfaction. You will work closely with the Senior Project Manager to ensure that the projects are developed and delivered efficiently and effectively.

Reports to: Director

What we are looking in Senior Account Manager

• Master’s in Business Administration (MBA)
• Minimum 5 years of relevant experience
• Experience in project data analytics
• Experience in client relationship management
• Related work experience in the software development industry is preferred

As an Senior Account Manager you will

• Supervise IT Account Managers for project compliance audit and project data audit.
• Update project compliance audit framework and project data audit framework whenever there are changes in project process, tools, and organizational structure.
• Analyze project compliance audit report and project data audit report, and identify potential risks.
• Develop and execute a comprehensive client satisfaction strategy that aligns with the company's objectives and goals.
• Supervise IT Account Managers for effective and efficient client servicing.
• Periodically review and update client satisfaction framework.
• Regularly monitor client servicing and client engagement activities conducted by IT Account Managers, and support them where needed.
• Provide outstanding client servicing during conflict.
• Drive client retention, renewals, upsells and client satisfaction.
• Review client servicing reports, and take necessary action to support IT Account Managers.
• Coach Engineering Managers and Project Managers on client communication and servicing.
• Collaborate with Senior Project Managers for efficient project audit, excellent client satisfaction, and outstanding business data analysis.
• Collaborate with Senior Engineering Managers for effective project delivery.
• Collaborate with the Senior Management team to set and achieve the company's quarterly goals aligned with the company's key priorities.

Expected Strengths and Competencies

• Outstanding verbal and written communication
• Excellent command in English language
• Empathy and high emotional intelligence
• Client conflict management
• Excellent co-ordination and collaboration skills
• Ability to perform and achieve shared as well as individual goals
• Excellent negotiation skills
• Outstanding ability to handle situations tactfully
• High level of diplomacy
• Good understanding on when and how to escalate the situation
• Excellent data management and data analysis skills
• Excellent observation skills and keen attention to details
• Very good documentation skills
• Ability to upsell ideas and features to clients
• Proficiency in Microsoft Office and CRM software
• Highly organized and solution-oriented
• Detail-oriented and able to prioritize
• Self-starter and able to work efficiently under pressure