Daraz
E-Commerce/ E-Business

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Seller Care Lead

Views: 2348 | This job is expired 3 years, 1 month ago

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	May. 14, 2022 23:55 (3 years, 1 month ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Communication Teamwork Problem Solving Analytical Interpersonal Skills MS Office Suite

Job Description

Strategically lead and develop a team to enhance performance by setting clear accountable performance measures for Digital Channel
Strong Coordination with the System & Process team to improve FCR
Use Seller data and perform Root Cause Analysis to identify gray areas and work toward improving the Seller Experience
To analyze and revamp Key Performance Indicators (KPIs) support departments focusing on business goals
Create a culture and processes which achieve the business goals and objectives with regards to seller service; Improve SSAT (Seller Satisfaction), Answered Rate, All Other Service Levels
Daily, Weekly, BI-Weekly & Monthly Reporting
Continually develop improvements and embed successful change project
Feedback sharing & Motivation Training to the agents
Coordinate with all internal departments to run day to day operations smoothly & resolve the issues aptly
To be the main point of contact for the seller channel ensuring seller satisfaction and full communication within the team at all times

Requirements

Bachelors Degree from any reputed institution
Min. 2 Years of experience in related field
Proficient in MS Office package
Excellent Communications skill (Verbal and Written)
Hands on experience in Team Handling in previous roles

Importantly,we look for someone who will live by our values that define everything we do:

Continuously Innovative
Generosity of Spirit
Deliver on our Promise
Make It Personal

Benefits

International working environment, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth.
A platform to learn from Alibaba’s world-leading ecosystem
Rigorous training and exposure in team management, leadership, business analytics, and operations.
An opportunity to train the next generation of business leaders
Competitive salary and incentive package
Health & life insurance

This job has expired.

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