Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of 50,000 sellers serving 10 million consumers with more than 20 million listed products.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do business anywhere'. As part of the Alibaba ecosystem, we are leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payment and logistics to drive growth in our markets. Together with Alibaba, we are ready to empower entrepreneurs in the region and to fulfill our promise to offer our customers the best selection of products with a high level of convenience.

We currently have approximately 3,000 employees in across countries and business units.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do …

Seller Care Lead

Views: 1738 | This job is expired 1 week, 4 days ago

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	May. 14, 2022 23:55 (1 week, 4 days ago)

Job Specification

Education Level	:	Bachelor
Experience Required	:	More than or equals to 2 years
Professional Skill Required	:	Interpersonal Communication Teamwork Problem Solving Analytical Microsoft Office Suite

Job Description

Strategically lead and develop a team to enhance performance by setting clear accountable performance measures for Digital Channel
Strong Coordination with the System & Process team to improve FCR
Use Seller data and perform Root Cause Analysis to identify gray areas and work toward improving the Seller Experience
To analyze and revamp Key Performance Indicators (KPIs) support departments focusing on business goals
Create a culture and processes which achieve the business goals and objectives with regards to seller service; Improve SSAT (Seller Satisfaction), Answered Rate, All Other Service Levels
Daily, Weekly, BI-Weekly & Monthly Reporting
Continually develop improvements and embed successful change project
Feedback sharing & Motivation Training to the agents
Coordinate with all internal departments to run day to day operations smoothly & resolve the issues aptly
To be the main point of contact for the seller channel ensuring seller satisfaction and full communication within the team at all times

Requirements

Bachelors Degree from any reputed institution
Min. 2 Years of experience in related field
Proficient in MS Office package
Excellent Communications skill (Verbal and Written)
Hands on experience in Team Handling in previous roles

Importantly,we look for someone who will live by our values that define everything we do:

Continuously Innovative
Generosity of Spirit
Deliver on our Promise
Make It Personal

Benefits

International working environment, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth.
A platform to learn from Alibaba’s world-leading ecosystem
Rigorous training and exposure in team management, leadership, business analytics, and operations.
An opportunity to train the next generation of business leaders
Competitive salary and incentive package
Health & life insurance

This job has expired.

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