HLE Nepal

Sales Support Specialist

HLE Nepal

Sales Support Specialist

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia. 

We exist to get tough loans approved; that's why our customer service is the best!

HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in Kathmandu has 350 happy and energetic team working to provide the best customer service and our team of brilliant tech team focuses on building world-class fintech products. 

We believe in employee growth and offer amazing career advancement opportunities for our employees. 

If you want to be part of this please visit our website https://hlenepal.com.np/

**We regret that only shortlisted candidates will be contacted.**

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia. 

We exist to get tough loans approved; that's why our customer service is the best!

HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in …

Sales Support Specialist

Views: 2040 | This job is expired 1 week, 3 days ago

Basic Job Information

Job Category : Sales / Public Relations > International sales, Sales Support/ assistant, Technical presale support and Technical sales, Telesales
Job Level : Entry Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Job Location : Jawalakhel, Lalitpur, Nepal
Offered Salary : NRs. 35,000.00 Monthly
Apply Before(Deadline) : Sep. 14, 2021 23:55 (1 week, 3 days ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Interpersonal Skills Attention To Detail Time Management Customer Service Verbal Communication
Other Specification

Qualification:

  • Bachelor’s degree. (Preferred)

Skills:

  • Online researching skills.
  • Ability to work closely with a small team, and work autonomously to achieve deadlines.
  • Ability to work under pressure.
  • Meticulous attention to detail.
  • Excellent time management skills and prioritization of workload.
  • Mathematical Capabilities.
  • Ability to maintain confidentiality.

Desirable:

  • Experience with Gmail.
  • Experience with Google Apps. (Drive, Docs and Sheets)

Core Competencies:

  • Fluency in English.
  • Customer service skills, communication and ethics.
  • Attention to Detail.
  • Customer Focus.
  • Development & Continual Learning.

Job Description

Working Shifts:

Shifts: 4 am -12 pm and 12 pm-8 pm (quarterly rotation), might have to come in at 6 am-2 pm during training.
Work from home* (conditions apply) 

Job Details:

The role of the Sales Support Specialist is to complement the work of the Brokers, Credit Analysts, and Inside Sales Manager by assisting in new client acquisition and improving our response rate for web-based and phone-based inquiries.

General requirements

  • Working closely with the Inside Sales Manager and brokers
  • Following Inside Sales Specialist Manual for all tasks
  • Maintaining and improving processes

Qualify Clients: 

  • Ask three qualifying questions at the beginning of the call to understand if HLE is the right fit for the prospect’s financial needs
  • Assist with Live Chat
  • Following up the application form and documents from the customers
  • Any other scope of work that arises as we grow

Call

  • Outbound Calls: The goal is to contact the client within 3 minutes of inquiry initially and eventually bring it down to 1 minute
  • Handling Inbound customer calls
  • Calling past leads to generate more business

Data entry

CRM: Updating the CRM at all stages of the sales process with clearly understood information by the broker team and management.

Fact Find Form: Complete the short application form over the phone with a prospect's details including contact, income, employer, savings, and liabilities.

Ad hoc duties

  • May be required to assist with: 
  • Other administrative duties/projects

The benefits of joining us!

  • Annual Leave
  • Sick Leave
  • Maternity and  Paternity leaves and bonus
  • Social Security Fund (SSF)
  • Flu Shots and COVID-19 leave benefits
  • Internet Allowances
  • Flexible working hours 
  • Customer Referral - Commission Benefit to Staff
  • Festival, Profit and Book Read Bonus
  • Team Building Activities 
  • Accident and Medical Insurance Coverage  
  • Continuous Learning and Development opportunities


Applying Procedure

Sounds like an opportunity for you? Send us your resume and cover letter to [email protected] with the subject line "Career: Sales Support Specialist", addressing all the essential requirements. 

Visit hlenepal.com.np and homeloanexperts.com.au to know more about us!

Due to the high volume of applications received, we regret that only short-listed candidates will be contacted. Also note that we are working from home currently due to the Covid-19 lockdown, and will continue to do so in the coming months.

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