HLE Nepal
Multinational Companies

Who We Are:

Alaya is a place where dreams take shape and grow. Originally founded as Home Loan Experts in 2007, the company expanded its reach by establishing HLE Nepal in 2012, which later rebranded to Alaya. This transformation signifies Alaya's unwavering commitment to supporting not only its customers and clients but also its community and colleagues. Alaya goes beyond being a mortgage industry leader, offering a boundless place of limitless potential where individuals can dedicate their hearts, flourish, and shine. Alaya redefines the power of place, becoming “Your Place” to dedicate your heart, to flourish, and to shine.
Alaya and Home Loan Experts offer more than mortgage expertise; it's a place where you can thrive. Here, we value Passion, Care, and Oneness—caring deeply for our team and embracing unity. Together, the Alaya team works as one family, united in their mission to help people realise their dreams.

To know more about us and careers, please visit Alaya and to know more about our mortgage business, please visit Home Loan Experts.

Who We Are:

Sales Support Specialist

Views: 2344 | This job is expired 3 years, 11 months ago

Basic Job Information

Job Category	:	Sales / Public Relations > International sales, Sales Support/ assistant, Technical presale support and Technical sales, Other
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 8 ]
Employment Type	:	Full Time
Job Location	:	Jawalakhel, Lalitpur, Nepal
Offered Salary	:	NRs. 35,000 Monthly
Apply Before(Deadline)	:	Jul. 22, 2021 23:55 (3 years, 11 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Attention to Detail Time Management Customer Service Verbal Communication Interpersonal Skills

Other Specification

Qualification:

Bachelor’s degree. (Preferred)

Skills:

Online researching skills.
Ability to work closely with a small team, and work autonomously to achieve deadlines.
Ability to work under pressure.
Meticulous attention to detail.
Excellent time management skills and prioritization of workload.
Mathematical Capabilities.
Ability to maintain confidentiality.

Desirable:

Experience with Gmail.
Experience with Google Apps. (Drive, Docs and Sheets)

Core Competencies:

Fluency in English.
Customer service skills, communication and ethics.
Attention to Detail.
Customer Focus.
Development & Continual Learning.

Job Description

The role of Inside Sales Specialist is to complement the work of the Brokers, Credit Analysts and Inside Sales Manager by assisting in new client acquisition and improving our response rate for web based and phone based inquiries.

General requirements

Working closely with the Inside Sales Manager and brokers
Following Inside Sales Specialist Manual for all tasks
Maintaining and improving processes

Qualify Clients:

Ask three qualifying questions at the beginning of the call to understand if HLE is the right fit for prospect’s financial needs
Assist with Live Chat
Following up the application form and documents from the customers
Any other scope of work that arises as we grow

Call

Outbound Calls: The goal is to contact the client within 3 minutes of inquiry initially and eventually bring it down to 1 minute
Handling Inbound customer calls
Calling past leads to generate more business

Data entry

CRM: Updating the CRM at all stages of the sales process with information that is clearly understood by broker team and management.

Fact Find Form: Complete the short application form over the phone with a prospect's details including contact, income, employer, savings and liabilities.

Ad hoc duties

May be required to assist with:
Other administrative duties/projects

The Benefits of Joining Us Are Many

Social Security Fund (SSF) provided.
A secure long-term role.
Paid annual leave and sick leave.
Paid maternal and parental leaves.
Accidental and Medical insurance for you and your 2 family members.
Office sponsored 'Employee Assistance Program'.
A 5-day work week except for 1 Sunday of the month (for Learning and Team Building Activities).
Training and Development budget allocated just for you!
Office-sponsored daily breakfasts. (when office resumes)
Recreation room to unwind and chill!
Parties and events – we want you to have some fun at work!

Shifts: 4 am -12 pm and 12 pm-8 pm (quarterly rotation), might have to come in at 6 am-2 pm during training.
Work from home* (conditions apply)

This job has expired.

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