About the job

• Job Title: Sales & Support Manager (SaaS)
• Location: Kathmandu
• Employment Type: Full-time
• Office Time: 7:00 AM to 3:00 PM 
• Experience: 3+ years in SaaS Sales & Customer Support

About Us:

Yoddha Lab Pvt. Ltd. is an innovative IT company specializing in SaaS products such as Calilio (Cloud Telephony). We focus on international markets, including the US, UK, Canada, and Australia, providing top-tier software solutions to businesses.

Job Overview:

We are looking for a Sales & Support Manager to drive revenue growth and ensure exceptional customer satisfaction. You will lead the sales and customer support teams, develop sales strategies, and handle client relationships while ensuring smooth onboarding and support for our SaaS products.

Key Responsibilities:

Sales & Business Development

• Develop and execute sales strategies to drive SaaS product adoption.
• Identify and pursue new B2B and B2C sales opportunities in international markets.
• Conduct product demos and presentations for potential clients.
• Build strong relationships with customers to ensure long-term partnerships.
• Work on upselling and cross-selling opportunities to maximize revenue.
• Track and analyze sales performance metrics and optimize strategies.

Customer Support & Retention

• Oversee the customer support team to ensure high-quality service.
• Implement efficient support ticketing systems to resolve issues promptly.
• Collaborate with the product team to provide feedback on user pain points.
• Ensure a smooth onboarding process for new customers.
• Develop customer retention strategies and reduce churn rate.

Team Leadership & Collaboration

• Manage and mentor the sales & support teams to enhance their performance.
• Work closely with the marketing team to align sales and promotional activities.
• Communicate customer insights to the product development team for improvements.
• Conduct training sessions for team members on SaaS product knowledge.

Requirements:

• 3+ years of experience in SaaS sales & customer support roles.
• Proven track record of meeting sales targets in a competitive market.
• Strong understanding of B2B and B2C SaaS sales processes.
• Excellent communication and negotiation skills.
• Experience with CRM software and support ticketing systems.
• Ability to handle customer complaints and provide effective solutions.
• Leadership experience with the ability to manage and motivate teams.
• Knowledge of international markets (US, UK, Canada, Australia) is a plus.

Perks & Benefits:

•  Competitive salary 
• Career growth opportunities in an expanding company
• Work with a global client base
• Learning & development programs
• Supportive and collaborative work environment