Neema Education Foundation

Sales And Communication Officer

Neema Education Foundation

Sales And Communication Officer

Founded in 2018, Neema is a Nepal-based edtech company that aims to improve the standard and quality of the education system through digitization. We aim to create a 'digital backbone' that makes learning more effective and meets the needs and lifestyles of modern learners by blending digital learning with existing learning and training programs.

Neema Academy connects Nepal's curriculum-based textbooks with interactive digital contents like videos, quizzes and explanatory textual contents that are interesting to study in classroom and at home.

Sales And Communication Officer

Views: 892 | This job is expired 2 days, 12 hours ago

Basic Job Information

Job Category : Sales / Public Relations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : May. 23, 2024 23:55 (2 days, 12 hours ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Interpersonal Skills Communication Time Management Problem Solving Work Under Pressure
Other Specification
  • Minimum of 1 year of experience in customer service or sales.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in using CRM software and other relevant tools.
  • Strong problem-solving skills and attention to detail.
  • Patience and ability to handle challenging situations calmly.

Job Description

  • Provide exceptional customer service through various channels (phone, email, chat, etc.).
  • Assist customers with product inquiries, purchases, order tracking, and issue resolution.
  • Respond promptly to customer inquiries and complaints, ensuring timely resolution.
  • Maintain a positive, empathetic, and professional attitude towards customers.
  • Identify and escalate priority issues to appropriate teams or supervisors.
  • Keep accurate records of customer interactions and transactions.
  • Stay updated on product knowledge, company policies, and procedures.

This job has expired.

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