Sales & reservation Assistant

Kathmandu, Nepal

Key Skills: Management Communication Hospitality Interpersonal Skills

This job is expired 2 years, 8 months ago

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Management Communication Hospitality Interpersonal Skills

Graduate degree
Must speak, read. Write, and understand fluent English
Previous hotel-related experience desired with experience in Hotel software and their functionalities.

Work as a part of sales and reservation team and process reservations by mail, telephone, social media , sales office, other hotel departments, and travel agents.
Indept knowledge about the property including the type of rooms available as well as their location, layout etc.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Prepares and sent letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Handles daily correspondence. Responds to inquiries and makes reservations as needed.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees
To be aware of all front office procedures and assist with reception duties when required.
To be fully aware of and adhere to health and safety procedures to explain if and when required
Willing to undertake any reasonable request made by management in any other areas of the house.