Sales & Marketing Manager
Tiger Palace Resort

SHL Management Services (KTM) Pvt. Ltd. Is a company engaged in the leisure, entertainment and hospitality industry. It is involved in the management and operation of casino. Currently it manages and operates The Millionaires club and casino in the premises of Hotel Shangri-La, Lazimpat, Kathmandu and another casino in the premises of Tiger Palace Resort Bhairahawa. We are looking for dynamic, dedicated, proactive ambitious professionals to be a part of our vibrant team.

Sales & Marketing Manager

Views: 1274 | This job expired 3 weeks, 3 days ago

Basic Job Information

Job Category : Sales / Public Relations
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Bhairawa
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 03, 2020 23:55 (3 weeks, 3 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 2 years
Professional Skill Required : Public Relations Verbal Communication Customer Relationship Management
Other Specification
  • Should have completed Bachelors degree
  • Proven experience in the hospitality sector for a minimum of 2 years in similar position
  • Leadership Quality
  • Should have strong knowledge on Advertising, Branding & Promotion

Job Description

Hours: Full-time – 48 hours /week 

Reports to: Marketing Director

Job Summary:

Sales & Marketing Manager is responsible for all activities related to conceptualizing, planning, managing and implementing market goals, strategies, tactics and measurements to achieve marketing targets of Tiger Palace. Specific responsibilities include business and market development; market research and planning; strategic direction for and supervision of promotions, advertising and sales; and hiring and directing the day to day activities of marketing staff. Also includes producing and presenting regular reports to management on achievement of measurable goals in the Marketing plan.

Duties & Responsibilities: 

Planning and Strategy Development with Database Maintenance 

  • Serves as the Sales & Marketing Manager for Tiger Palace, providing direction in the area of market planning, strategy development, and management
  • Executes and monitors strategic plans, both short and long range, to achieve Casino objectives regarding revenue, profitability, new customer acquisition and customer retention, and increasing brand awareness; by using market research and analysis, tracking industry trends and employing a full array of activities to achieve measurable objectives 
  • Statistically analyze marketing programs and adjusts strategy and tactics to increase effectiveness to meet changing market and competitive conditions
  • Develop and manage the annual budget according to an approved annual marketing plan; oversee expenses to maintain acceptable margins; review budget reports monthly and revise as necessary. And also creates and analyzes monthly, quarterly and annual reports
  • Supervise research, evaluation, negotiation, scheduling, and contracts for media space, time, location, and promotional packages; measure results, analyze, and modify accordingly
  • Maximize use of players’ club membership list to increase play, length of stay, and visits of targeted members; develop communications plan and identify tiers; coordinate direct mail and email program including monthly newsletter, birthday cards, etc.; provide tickets, VIP passes, and special offers to both casino on-site and off-site events and entertainment; develop ideas and coordinate special events for VIPs; measure results of all activities and evaluate; research and modify accordingly

Events and Promotion Development

  • Develop creative strategies as needed, supervise production of print ads, broadcast spots, collateral materials, promotional merchandise, signage (on-site and off), website, internet communications, and billboards; oversee logo usage; contract with and supervise activities of ad agency and/or production houses
  • Supervise staff that will identify entertainment and special events that target our market to achieve strategic goals; monitor promotion, production, and post-event activities; collect necessary data to evaluate success, make changes as necessary to maximize revenues and profitability
  • Ensure that marketing inventory and promotional materials are acquired and maintained in an organized and efficient manner
  • Provides post-event reports, analysis, and regular status reports on marketing programs to management team

Guest Relation Management

  • Supervise casino hosts, including scheduling, ensuring that departmental policies and procedures are being adhered to and that effective appraisals of job functions are being completed
  • Responsible for marketing to predetermine active and inactive Guests by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each
  • Assists in the development of incentive programs, host goals, special events and marketing programs.
  • Supervise casino hosts, including scheduling, ensuring that departmental policies and procedures are being adhered to and that effective appraisals of job functions are being completed
  • Maintains and updates customer database continually ensuring the highest level of data integrity, including measurement systems; maintains confidentiality of database and files

Sales Boosting

  • Sales Package Development along with related benefits and offering to players and agent with required calculation of House Edge
  • Handling of different agents and VIP Players from the time of initiation and the retention
  • Package settlements of VIP guests and Agents
  • Dispute settlements with the Agents/Players during the time of their gaming period or during settlement.
  • Developing of different offer to different category of guest to achieve the required target as well as guest retention with a special offering

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