Job Title:      Sales Manager
Designation:  Sales Manager
Reports to:     Director of Commerce
Location:         Chandol, Kathmandu, Nepal
Shift:                Standard (09:00 AM to 05:00 PM) from Sunday to Friday

The Sales Manager is responsible for helping us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. S/he will be responsible for maximizing our sales team potential, crafting sales plans, and present them to the upper management.S/he will be responsible for managing organizational sales by developing Sales plans, achieving targets, and coordinating with our marketing department on lead generation. S/he will also be responsible for overseeing the activities and performance of the sales team by tracking sales targets, setting individual sales targets, and facilitate the ongoing training of the sales team.

Roles and Responsibilities

Develop and Implement Strategy:

• Devise and execute comprehensive sales strategies to not only meet but exceed sales targets for the products.
• Conduct in-depth analysis of market trends, consumer behavior, and competitor activities to identify lucrative growth opportunities.
•  Establish sales goals and objectives, and continually track performance metrics within the FMCG segment.
• Take charge of organizational sales by formulating a Sales plan that encompasses sales, revenue, and expense controls.
• Set sales objectives by forecasting and developing an annual operating plan, projecting expected sales volume and profit for existing and new products.
• Sustain sales volume, channel, and product mix by staying updated with supply and demand, evolving trends, economic indicators, and competitor landscape.
•  Develop a comprehensive plan to ensure the achievement of sales targets, aligning with company sales policies and strategies. Identify emerging markets and market shifts while remaining fully informed about new products and competition status.

Sales Team Management:

•  Setting individual sales targets and overseeing the activities and performance of the sales team.
• Manage, develop, coach, control, and motivate the sales team to develop their skill to ensure that a high professional standard is maintained along with individual KPIs.
• Recruit, train, and mentor the sales team to ensure a high level of productivity and performance.
• Provide ongoing coaching and feedback to enhance the team's skills and motivation in selling FMCG products.

Strategic Business Development and Customer Relationship Management:

• Foster enduring customer connections by collaborating with various stakeholders. Champion the organization and its products to create a positive market presence.
• Recognize and initiate contact with prospective clients in the FMCG sector to grow the customer base.
• Cultivate and sustain robust partnerships with significant FMCG customers and industry allies.
•  Work in synergy with marketing and product teams to devise compelling sales campaigns for FMCG products.

Customer Satisfaction:

•  Address FMCG customer inquiries, concerns, and complaints promptly and professionally.
• Work with the team to deliver exceptional customer service and satisfaction for FMCG products
• Gather FMCG customer feedback and market insights to improve products and services.

Sales Operations and Reporting:

• Supervise the end-to-end sales process of FMCG products, from lead generation to deal closure.
•  Ensure meticulous documentation of FMCG sales activities and maintain precise sales records.
• Monitor the FMCG sales pipeline and provide accurate sales forecasts to the management.
  
• Prepare regular sales reports and tailored presentations specifically focused on FMCG sales for management review.
•  Analyse FMCG sales data to identify trends and areas for improvement within the FMCG segment.
• Conduct sales performance analysis to evaluate the effectiveness of FMCG sales strategies and implement necessary adjustments.
•  Implement best practices to optimize the FMCG sales process and drive revenue growth