At Masta Kala, we celebrate the power of craftsmanship and personalization. Founded in 2018 in Kathmandu, our mission is to create unique, functional products that resonate with the emotions of our customers. Drawing inspiration from Nepal's rich cultural heritage, we infuse each piece with local artistry and modern design.

We offer a diverse range of customizable items, from elegant home decor to thoughtful gifts, designed to be cherished keepsakes for any occasion. Understanding that gifting is an emotional experience, we ensure that every product reflects love, appreciation, and connection. Join us in the art of gifting, where each purchase is not just a product but a heartfelt expression of your unique story. Welcome to Masta Kala — where every piece tells a story!

We offer a diverse range of customizable items, from elegant home decor to thoughtful gifts, …

Sales / Customer Service Representative

Views: 1311 | This job is expired 1 week, 3 days ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 4 ]
Employment Type	:	Full Time
Job Location	:	Chamati, Kathmandu
Offered Salary	:	NRs. 18,000 - 20,000 Monthly
Apply Before(Deadline)	:	Mar. 15, 2025 23:55 (1 week, 3 days ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Age	:	More than 20 years
Professional Skill Required	:	MS Office Suite Communication Multitasking Work Under Pressure CRM Software

Other Specification

Education: Minimum High School/Diploma/Bachelor’s degree preferred.
Experience: Atleast 1 year of experience in sales or customer service (Freshers with strong communication skills are welcome).

Skills:

Strong sales and negotiation abilities.
Excellent communication and interpersonal skills.
Customer-focused with problem-solving abilities.
Ability to work in a target-driven environment.
Basic computer skills for record-keeping and email communication.
Flexibility to assist in store and stall operations as needed.

Salary: Rs. 18,000 – Rs. 20,000 + Commission
Working Hours : 10:00 am – 6:30 pm

Note: Preference shall be given to candidates having own vehicle with a valid license.

Job Description

We are looking for a motivated Sales & Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for driving sales, handling customer inquiries, managing store operations, and assisting in stall setups when required. This role offers a fixed salary along with attractive commission incentives based on performance.

Key Responsibilities:

Engage with customers to understand their needs and recommend suitable products/services.
Generate leads and convert them into sales through direct interaction, calls, and follow-ups.
Handle customer inquiries, provide product information, and resolve complaints efficiently.
Maintain strong customer relationships and ensure repeat business.
Achieve and exceed sales targets set by the company.
Assist in managing store operations, including inventory handling and organization.
Support in setting up and managing stalls at events, exhibitions, or promotional activities.
Keep records of customer interactions, sales, and feedback to improve service quality.
Collaborate with the team to develop sales strategies and promotions.

Perks & Benefits:

Attractive commission structure based on sales performance.
Growth opportunities within the company.
Training and skill development programs.

If you are passionate about sales, customer service, and retail operations, we’d love to hear from you!

This job has expired.

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