Felt and Yarn

Sales Associate

Felt and Yarn

Sales Associate

Felt and Yarn is a proud provider of premium quality, ethically produced, and eco-friendly handcrafted felt supplies ranging from home decor, cozy shoes, novelty cat caves, rugs, yarns, and many more! Our fine quality wool is processed by hand from local sheep and meticulously dyed and felted into gorgeous and whimsical items with love, from start to finish. Whatever you need, from themed holiday decor, colorful felt balls, to natural cat and dog toys; we have the perfect felted fun for your home.

Our production is centered around employing local household Nepalese women, providing them with training, fair wages, and a safe working environment, by choosing Felt and Yarn you choose to support sustainable, eco-conscious craft and make upskilling the people of our remote villages possible. Thank you, enjoy our soft, colorful products!

Felt and Yarn is a proud provider of premium quality, ethically produced, and eco-friendly handcrafted felt supplies ranging from home decor, cozy shoes, novelty cat caves, rugs, yarns, and many more! Our fine quality wool is processed by hand from local sheep and meticulously dyed and felted into gorgeous and whimsical items with love, from start to finish. Whatever you need, from themed holiday …

Sales Associate

Views: 1180 | This job is expired 8 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Marketing communication, Marketing Strategy, Media planning and Buying
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Khusibhu, Kathmandu, Nepal
Offered Salary : NRs. 18,000.00 - 25,000.00 Monthly
Apply Before(Deadline) : Nov. 06, 2021 23:55 (8 months ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Communication Logical Thinking Active Listening Customer Relationship Management , Problem Solving
Other Specification

Every day, we get a lot of messages about products, order placements, order changes, or updates on the order and shipment. As Sales Associate, your core job is to give your best, maintain a consistent communication with the customers and solve their inquiries maintaining the calmness.

  • Minimum of 1 year work experience
  • Amazing customer service skills
  • Ability to meet deadlines
  • Excellent communication, problem-solving skills, and organization skills
  • Ability to withstand criticism and maintain a cool head 
  • Proactive and prioritize the workload
  • Experience with E-commerce platforms and Google Applications
  • Identify customer needs and helps customers use specific features
  • Possess patience when handling tough cases
  • A quick decision-maker and a logical thinker under difficult situations
  • Proven multi-tasker that can manage several projects at once under tight deadlines
  • Good work ethics and integrity with the ability to work with a diverse team - Teamwork means dream work

Job Description

The Sales Associate is responsible and accountable to support both business and operational functions. You will be responsible for coordinating and assisting the teams in handling customer inquiries in the e-commerce platforms and emails. Quick, concise and clear communication is your key role and so is the cross-functional relationships with global and local teams.     

  • An active listener with an empathetic ear to understand new and existing customer’s needs and wants
  • Consistently provide genuine, friendly, personable, and professional service
  • Ensure excellent service standards and maintain high customer satisfaction
  • Handle and process online and WhatsApp orders with accuracy and attention to detail
  • Liaise with production, packaging, logistic, and other stakeholders as and when needed
  • Document action steps to be taken in the computerized system
  • Stay updated on company products, inventory, and programs as well as industry trends and communicate the same with the customers
  • Perform additional functions that may be assigned at the discretion of management
  • Go above and beyond advocating for every customer concern and request in emails and E-commerce platforms
  • Communicate with clients passed on by the Team Leads
  • Promptly identify, understand, resolve customer issues and follow up to ensure resolution

Work Hours: 10 a.m. to 5 p.m. (Including 1-hour lunch break) 

Work Benefits

  • Paid annual leave and sick leave
  • Paid maternal and parental leave
  • Good work environment
  • Festive Bonus
  • Provident Fund
  • Work-Life Balance
  • Continuous learning and development
  • Office-sponsored daily lunch and other benefits
  • Parties and events – work hard, party even harder!

Applying Procedure :

Send us your resume and cover letter to hr@feltandyarn.com

Please visit www.feltandyarn.com to know more about us!

Note: We strongly advise applying only if the job location is suitable for you, also please kindly go through our organization details and business nature

OR,


This job has expired.

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