The Sales Associate is responsible and accountable to support both business and operational functions. You will be responsible for coordinating and assisting the teams in handling customer inquiries in the e-commerce platforms and emails. Quick, concise and clear communication is your key role and so is the cross-functional relationships with global and local teams.     

• An active listener with an empathetic ear to understand new and existing customer’s needs and wants
• Consistently provide genuine, friendly, personable, and professional service
• Ensure excellent service standards and maintain high customer satisfaction
• Handle and process online and WhatsApp orders with accuracy and attention to detail
• Liaise with production, packaging, logistic, and other stakeholders as and when needed
• Document action steps to be taken in the computerized system
• Stay updated on company products, inventory, and programs as well as industry trends and communicate the same with the customers
• Perform additional functions that may be assigned at the discretion of management
• Go above and beyond advocating for every customer concern and request in emails and E-commerce platforms
• Communicate with clients passed on by the Team Leads
• Promptly identify, understand, resolve customer issues and follow up to ensure resolution

Work Hours: 10 a.m. to 5 p.m. (Including 1-hour lunch break) 

Work Benefits

• Paid annual leave and sick leave
• Paid maternal and parental leave
• Good work environment
• Festive Bonus
• Provident Fund
• Work-Life Balance
• Continuous learning and development
• Office-sponsored daily lunch and other benefits
• Parties and events – work hard, party even harder!

Applying Procedure :

Send us your resume and cover letter to hr@feltandyarn.com

Please visit www.feltandyarn.com to know more about us!

Note: We strongly advise applying only if the job location is suitable for you, also please kindly go through our organization details and business nature

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