Essential Duties and Responsibilities 

• Contact various customers to sell Company products and services.  
• Provide pre-sales technical assistance and product education to the customers/distributors. 
• Perform regular or as-required follow-up to promote sound relations. 
• Receive and review requests for information and proposals or quotes. 
• Assist in the negotiation of contract agreement between the Company and customers/distributors. 
• Prepare back-up material and information for sales proposals and submit to the supervisors for approval. 
• Maintain continuous customer/dealer follow-up on all proposals and forward all necessary additional information as required. 
• Prepare and maintain customer/distributor lists of all sales calls and contacts, and provide the internal Sales & Service staff with timely reports related to all sales and promotional/development activities  
• Collaborate on creating short and long range sales planning consistent with the company goals and objectives. 
• Place telephone calls to customers/distributors to give follow-up information, make appointments, and aid in qualifying sales leads. 
• Review and report marketing leads to qualify prospective customers/distributors interested in Company products and services. 
• Answer and fill all requests for brochures, information, and/or special Company support information or media. 
• Organize and participate in customer/distributor and industry conferences, trainings, facility tours, conventions, association meetings, exhibitions, trade shows and etc. as required or as may benefit the company’s relations and business development. 
• Develop, prepare and travel to customer sites to conduct demonstrations and presentations to existing customers/dealers and prospective customers/dealers. 
• Acts as a liaison between company’s Technical and Operational departments regarding customer/distributor issues and needs. 
• Advise the Operational and Technical departments of customer/distributor complaints and concerns seeing that appropriate actions are taken to reach a satisfactory resolution. 
• Report to the customer/distributor the actions taken to correct issues and complaints. 
• Submits recommendations to the Sales Head/ Sales Managers regarding needs for sales guides, brochures, technical data, service description sheets and etc. 
• Visit customers/distributors required to discuss timely issues, future business, follow-ups, and as required or beneficial to maintain good relations. 
• Prepares written reports as required for submission.  
• Maintains a portfolio of all business, sales, and business development activities. 
• Perform other related duties to the Sales & Service Departments function as assigned by the supervisor that shall be beneficial to the company, customers/dealers, and the promotion and development of new business. 
• Maintain and update accurate inventory of marketing and demonstration products for all Rapid Response marketing and sales materials as may be required for distribution to current and potential customers/dealers. 
• Perform and Assist with Installation, Maintenance, Solve Application Issues and attend Break-down calls. 
• Provide demonstration and application training at the time of installation and whenever required by users (lab technician, doctors, etc). 
• Preparing quotations and working out price details of all products and consumables. 
• Assisting and doing tender documents preparation, from the beginning along with attending the tender until the finalization of deals. (Follow up and information collection for all the upcoming tenders prior to its publishing date).