Microplus

Information / Computer / Technology

Sales Administrator

Views: 797|Published on: Dec 04, 2024

General Mgmt. / Administration / Operations

+2 more

Mid Level

Full Time

Vacancy: 1

Dillibazar, Kathmandu|

Experience: More than 2 years|

NRs. 20,000 - 30,000 Monthly

Job Description

Roles and responsibilities of this job

The Sales Administrator supports the sales team in delivering high-quality IT solutions by managing administrative tasks, ensuring smooth operations in the sales process, and maintaining excellent customer relationships. The role requires knowledge of IT products and services, such as hardware, software, networking, and IT infrastructure, while coordinating with vendors and internal teams for timely delivery of solutions.

Key Responsibilities:

Sales Support:

Prepare and process quotations, sales orders, and proposals for IT products and services.
Coordinate with the sales team to manage client accounts and follow up on leads.
Ensure compliance with IT service agreements, warranties, and licensing requirements.

Vendor and Supplier Coordination:

Communicate with IT manufacturers and distributors to obtain product details, pricing, and availability.
Manage purchase orders and track delivery schedules for IT products.
Liaise with suppliers to ensure timely delivery and installation of IT equipment.

Customer Interaction:

Handle customer inquiries related to IT solutions, warranties, and support services.
Provide after-sales support by coordinating technical teams for troubleshooting or installation services.
Address customer complaints and escalate technical issues as needed.

Documentation and Reporting:

Maintain accurate records of sales transactions, contracts, and licensing details in CRM and ERP systems.
Prepare sales and performance reports to share with the management team.
Manage inventory records for IT hardware and software licenses.

Collaboration and Communication:

Work closely with technical teams to understand client requirements and provide customized solutions.
Schedule and coordinate sales team meetings, client presentations, and training sessions.
Support the finance team by verifying invoices and ensuring payment processing.

Market and Product Awareness:

Stay updated on IT industry trends, new technologies, and competitor offerings.
Assist in the preparation of marketing materials and presentations for IT solutions.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Education and Experience:

Education: Bachelor’s degree in Business Administration, IT, or a related field.
Experience: 2+ years in sales administration, preferably in the IT sector.

Technical Skills:

Familiarity with IT products, such as servers, laptops, networking devices, and software.
Proficiency in CRM systems (e.g., Zoho) and MS Office Suite.
Understanding of IT contracts, SLAs, and vendor agreements.

Soft Skills:

Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Customer-focused approach with problem-solving skills.

Skills Required

Required skills for this job

Communication

Team Management

Customer Care

Documentation

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 20,000 - 30,000 Monthly

Applying Procedure

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Apply Before: Dec 13, 2024

About the organization

Microplus

Information / Computer / Technology

Dillibazar, Kathmandu, Central Development Region, Nepal

Microplus Technologies Pvt. Ltd. provides IT products to business and organization in Kathmandu and all over Nepal. Started in 2005, we offer Computer Hardware, Software, and IT support services to our customers.

To bring quality products and reliable services to our customer, we partner with leading IT manufacturer and service providers. Our people are our biggest assets. Together we work for our growth, development and satisfaction.

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