About the Role

As a Rostering Coordinator, you will be responsible for scheduling client services in a timely manner within a customer-focused environment. You will use your excellent interpersonal skills to build strong relationships with service users, support workers, and internal stakeholders.

What your day-to-day work would look like

Job Responsibility: Disability Support Staff Rostering in Sydney

1. Primary Responsibilities:

• Manage rostering for over 200 disability support staff serving 60-80 clients across Sydney
• Accurately match staff to client requirements by:
• Comprehensively assessing each client's specific staffing needs
• Evaluating individual staff members' skills, preferred work locations, and availability
• Ensuring optimal staff-client compatibility

2. Critical Operational Duties:

1. Shift Management and Contingency Planning
• Proactively address last-minute staff absences
• Quickly identify and deploy alternative staff members with matching skill sets
• Conduct direct communication with potential replacement staff
• Coordinate immediate shift coverage while maintaining service quality
2. Staff Monitoring and Communication
• Utilize remote monitoring systems to track staff punctuality
• Promptly address and troubleshoot any staff tardiness
• Maintain clear and professional communication channels
3. Administrative and Compliance Responsibilities
• Follow up on staff timesheets
• Educate staff on ACC policies and procedures
• Prepare comprehensive reports using intermediate Microsoft Excel and Word skills
• Conduct staff training sessions via video conferencing

3. Required Qualifications and Attributes:

Qualifications: 

• Bachelor's Degree

 Essential Skills and Experience

• Near-native level conversational English
• Excellent interpersonal skills: Ability to communicate effectively over telephone, ability to negotiate with staff, ability to build a good rapport with staff
• Proficiency in MS Office (Outlook, Excel, Word)
• Ability to read and understand city maps and knowledge of suburb locations and distances
• Strong attention to detail
• Ability to handle high volume of phone calls, especially when resolving last-minute shift cancellations and finding replacement staff
• Ability to work under pressure while maintaining composure and professional communication in respectable and courteous manner while having challenging conversations with staff members  
• Strong verbal and written communication skills
• Ability to read and understand city map and know about what suburb is where – distance wise
• Exceptional conversational English communication skills
• Proficient telephone communication abilities
• In-depth knowledge of Sydney's geographical layout
• Ability to quickly learn and adapt to ACC processes and systems
• Strong team collaboration skills
• Capacity to manage high-volume, fast-paced work environments
• Excellent problem-solving and organizational capabilities

Preferred Skills:

• Proven experience in staff coordination
• Familiarity with disability support service operations
• Advanced interpersonal and negotiation skills

4. Required Working Hours (regular weekly work hours): You must be available to work during the following hours (Nepal Time):

MONDAY TO FRIDAY:

• Working hours- Sydney Time: 10 am to 6 pm
• Working hours- Equivalent Nepali Time (will be affected by DST):  4.45 am to 12.45 pm (From Oct to April) & 5.45am to 1.45 pm (From April to Oct)
• Work Location: Kathmandu office – Dhapasi Heights

SATURDAY: Holiday

SUNDAY:

• Working hours- Sydney Time: 6 am to 7 am
• Working hours- Equivalent Nepali Time (will be affected by DST): 12.45 am to 1.45 am (From Oct to April) and 1.45 am to 2.45am (From April to Oct)
• Work from home – Candidate needs excellent internet reception at their home

• Working hours- Sydney Time:11 am to 3 pm
• Working hours- Equivalent Nepali Time (will be affected by DST):5.45 am to 8.45am (From Oct to April), 6.45 am to 9.45 am (From April to Oct), 
• Work from home – Candidate needs excellent internet reception at their home

• Working hours- Sydney Time: 8 pm to 11 pm
• Working hours- Equivalent Nepali Time (will be affected by DST): 2.45 pm 5.45 pm (From Oct to April) & 3.45 pm 6.45 pm (From April to Oct)
• Work from home – Candidate needs excellent internet reception at their home

5. On call Hours

• Candidate will have to be on Weekly On-Call roster -this is rotating roster between a Rostering Manager and 2 Rostering Coordinator and so Candidate will be responsible for Weekly On-Call Roster once every three weeks.
• When Candidate is in on call duty – Candidate is available to receive staff phone at all time after-hour (Outside 9 am to 5 pm) 7 days a week
• Staff need to attend after hour phone call and troubleshoot the  situation in relation to Rostering
•  After the required training and when candidate is assessed by Rostering Manager of being able to provide On-call support – Candidate will be placed in Weekly Rotating Roster to provide on call support
•  On-call Allowance of NRS3,000 per week will be paid in each week when candidate is doing on call duty

6. Compensation

• Monthly Salary: NRS 50,000
• On-call Allowance: NRS 3,000 per week for on-call duty