Aligned Community Care

Hospital / Clinic / Diagnostic Centre

Rostering Coordinator

Views: 2696|Published on: Mar 07, 2025

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Dhapasi Height, Kathmandu|

Experience: More than or equal to 1 year|

NRs. 50,000 Monthly

About the Role

As a Rostering Coordinator, you will be responsible for scheduling client services in a timely manner within a customer-focused environment. You will use your excellent interpersonal skills to build strong relationships with service users, support workers, and internal stakeholders.

What your day-to-day work would look like

Job Responsibility: Disability Support Staff Rostering in Sydney

1. Primary Responsibilities:

Manage rostering for over 200 disability support staff serving 60-80 clients across Sydney
Accurately match staff to client requirements by:

Comprehensively assessing each client's specific staffing needs
Evaluating individual staff members' skills, preferred work locations, and availability
Ensuring optimal staff-client compatibility

2. Critical Operational Duties:

Shift Management and Contingency Planning

Proactively address last-minute staff absences
Quickly identify and deploy alternative staff members with matching skill sets
Conduct direct communication with potential replacement staff
Coordinate immediate shift coverage while maintaining service quality

Staff Monitoring and Communication

Utilize remote monitoring systems to track staff punctuality
Promptly address and troubleshoot any staff tardiness
Maintain clear and professional communication channels

Administrative and Compliance Responsibilities

Follow up on staff timesheets
Educate staff on ACC policies and procedures
Prepare comprehensive reports using intermediate Microsoft Excel and Word skills
Conduct staff training sessions via video conferencing

3. Required Qualifications and Attributes:

Qualifications:

Bachelor's Degree

Essential Skills and Experience

Near-native level conversational English
Excellent interpersonal skills: Ability to communicate effectively over telephone, ability to negotiate with staff, ability to build a good rapport with staff
Proficiency in MS Office (Outlook, Excel, Word)
Ability to read and understand city maps and knowledge of suburb locations and distances
Strong attention to detail
Ability to handle high volume of phone calls, especially when resolving last-minute shift cancellations and finding replacement staff
Ability to work under pressure while maintaining composure and professional communication in respectable and courteous manner while having challenging conversations with staff members
Strong verbal and written communication skills
Ability to read and understand city map and know about what suburb is where – distance wise
Exceptional conversational English communication skills
Proficient telephone communication abilities
In-depth knowledge of Sydney's geographical layout
Ability to quickly learn and adapt to ACC processes and systems
Strong team collaboration skills
Capacity to manage high-volume, fast-paced work environments
Excellent problem-solving and organizational capabilities

Preferred Skills:

Proven experience in staff coordination
Familiarity with disability support service operations
Advanced interpersonal and negotiation skills

4. Required Working Hours (regular weekly work hours): You must be available to work during the following hours (Nepal Time):

MONDAY TO FRIDAY:

Working hours- Sydney Time: 10 am to 6 pm
Working hours- Equivalent Nepali Time (will be affected by DST): 4.45 am to 12.45 pm (From Oct to April) & 5.45am to 1.45 pm (From April to Oct)
Work Location: Kathmandu office – Dhapasi Heights

SATURDAY: Holiday

SUNDAY:

Working hours- Sydney Time: 6 am to 7 am
Working hours- Equivalent Nepali Time (will be affected by DST): 12.45 am to 1.45 am (From Oct to April) and 1.45 am to 2.45am (From April to Oct)
Work from home – Candidate needs excellent internet reception at their home

Working hours- Sydney Time:11 am to 3 pm
Working hours- Equivalent Nepali Time (will be affected by DST):5.45 am to 8.45am (From Oct to April), 6.45 am to 9.45 am (From April to Oct),
Work from home – Candidate needs excellent internet reception at their home

Working hours- Sydney Time: 8 pm to 11 pm
Working hours- Equivalent Nepali Time (will be affected by DST): 2.45 pm 5.45 pm (From Oct to April) & 3.45 pm 6.45 pm (From April to Oct)
Work from home – Candidate needs excellent internet reception at their home

5. On call Hours

Candidate will have to be on Weekly On-Call roster -this is rotating roster between a Rostering Manager and 2 Rostering Coordinator and so Candidate will be responsible for Weekly On-Call Roster once every three weeks.
When Candidate is in on call duty – Candidate is available to receive staff phone at all time after-hour (Outside 9 am to 5 pm) 7 days a week
Staff need to attend after hour phone call and troubleshoot the situation in relation to Rostering
After the required training and when candidate is assessed by Rostering Manager of being able to provide On-call support – Candidate will be placed in Weekly Rotating Roster to provide on call support
On-call Allowance of NRS3,000 per week will be paid in each week when candidate is doing on call duty

6. Compensation

Monthly Salary: NRS 50,000
On-call Allowance: NRS 3,000 per week for on-call duty

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Apr 05, 2025

About the organization

Aligned Community Care

Hospital / Clinic / Diagnostic Centre

28 Narryna Place , Glen Alpine , NSW 2560, Australia

Aligned Community Care (ACC) is providing Support to People living with Disability since last 3 years. We are Australia based Disability Support Company with team of 150+ staff working from Australia and team of 15+ staff working from Overseas mainly from Nepal and Italy.

We are an assisted or independent living care provider. We provide care to participants with highly complex needs and behavioural challenges, using a services model that is:

Strength-Based
Trauma Informed
Evidence Based

Some of the clinical strategies that we use at Aligned to facilitate a therapeutic environment for both staff and the people we support include:

Motivational Interviewing
Dialectical Behavioural support

Some of the behaviours of concerns that Aligned support but are not limited to are: Suicide and Self-Harm, Aggression and Violence, Depression & Anxiety. We also support customers with physical disabilities such as Huntington's Disease and amputations. For more information please get in touch with our friendly staff.

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