DHL Express Nepal
Logistic / Courier/ Air Express Companies

DHL Group is home to two strong brands: DHL and Deutsche Post. Our international service portfolio includes mail and parcel, express, freight transport, supply chain management, and e-commerce logistics solutions.

Retail Outlet Officer

Views: 2803 | This job is expired 1 month, 2 weeks ago

Basic Job Information

Job Category	:	Sales / Public Relations > Wholesale/ Retail sales
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Itahari
Offered Salary	:	NRs. 500,000 - 660,000 Yearly
Apply Before(Deadline)	:	May. 07, 2025 23:55 (1 month, 2 weeks ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Communication Skills Sales And Upselling Skills Product Knowledge Customer Service Skills Inventory Management

Other Specification

Qualification and Experience :

Minimum Bachelors degree or running in related field.
2 years’ experience in sales environment in a service industry (preferable).

Job Description

Overall Purpose :

Provide quality and professional booking, track services to all parties, particularly customers, aimed at resolving service problems to achieve and exceed defined performance standards.

Role Profile :

Provide information for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc.
Handle all enquiries of the customer in accordance with service standards and processes.
Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies
Respond to customer queries regarding information on prices, customs requirements etc.
Generate report based on daily activities.
Coordinate with other departments and Operations
Confidently and knowledgably handle customer complaints
Handle any overflow of calls from the Frontline where necessary