Primarily responsible for personalised support to Mortgage Advisors in a well-organised and timely manner. You will work on a one-to-one basis on a variety of tasks related to the advisor’s working life and communication. You will be focused on relationship building with different internal and external stakeholders, lender representatives, and/or prospective clients:

• Provide general administration and relationship-building support to the Mortgage Advisors;
• Act as the point of contact between the advisor and internal/external stakeholders as needed;
• Develop strong internal relationships with different teams within the business;
• Partner and collaborate with lender representatives and external stakeholders to enhance the delivery of our services to clients;
• Assist with gathering data information and documentation needed for the client’s loan application;
• Communicate with lenders and clients to clarify key details as necessary;
• Provide timely and periodic updates regarding loan applications and respond to all enquiries and tasks promptly and accurately;
• Produce meeting minutes, reports, presentations and briefs as needed;
• Manage diary and schedule meetings and appointments as needed;
• Perform other responsibilities that may be assigned by the Mortgage Advisor

Skills and Qualifications:

We are looking for performance-driven individuals who possess:

• Commitment to creating amazing experiences for our clients;
• Passion for relationship building and stakeholder management;
• Outstanding organisational and time management skills
• Aptitude to understand and follow task and workflow guidelines;
• Effectively collaborate with others in a team environment.
• Apply critical thinking to solve problems;
• Professional communication skills in English, both verbal and written;
• Background in finance or banking especially with home loans will be given priority;
• Proficiency in technology i.e. computers, internet, CRM, Office 365, etc.
• Experience working with Australians will be an advantage;
• High attention to detail;

Benefits:

• Excellent work environment and culture;
• Work schedule from Monday to Friday;
• Team building activities;
• Profit-sharing is a part of the Annual Bonus;
• Growth within the company;
• Social Security Fund with an attractive remuneration package;
• Annual flu vaccine;
• Safe and healthy work environment;
• High focus and commitment to the safety and well-being of our employees.

Organisation Summary

As one of Australia’s leading finance specialists, we work with our customers to determine the ideal solution that matches their financing requirements. We use our strong relationships with our panel of over 30 lenders to negotiate the right overall package to best suit the needs of our clients. We have over a decade’s worth of experience in helping customers achieve their financing goals, whether it involves negotiating a sharper rate with an existing lender, moving to a new lender, purchasing a new home or buying an investment property. Our award-winning focus is based on ease, trust, knowledge, and developing a long-term relationship with our clients.

See what our team members have to say about their experience at Smartmove.

*Please note only shortlisted candidates will be contacted.