Websurfer Nepal Communication System

ISP

Regional Manager

Views: 84|Published on: Oct 09, 2026|

Sales / Public Relations

Senior Level

Full Time

Vacancy: 6

Dumbarahi, Kathmandu|

Experience: More than 5 years|

Not Disclosed

Ai Job Summary

The ideal candidate should have a Bachelor's degree in Business Administration or related fields, with a preference for an MBA, and over 5 years of relevant experience in sales and operational management
Responsibilities include developing regional strategies, monitoring branch performance, and driving customer acquisition and retention
The position offers a negotiable salary and opportunities for growth within a dynamic team environment

Job Description

Roles and responsibilities of this job

Position: Regional Manager
Department: Regional Operations
Reports To: Head of Operations
Location: Regional Office / Assigned Region

Job Summary

The Regional Manager is responsible for the overall business and operational performance of the assigned region, including sales, revenue, customer acquisition, customer retention, collection, and branch performance. The role involves setting and cascading targets to branches, monitoring performance, and ensuring the achievement of regional business objectives.

Key Roles and Responsibilities

Develop and execute regional strategies to achieve sales, revenue, customer acquisition, retention, and collection targets.
Set and allocate monthly, quarterly, and annual targets for branches based on regional business objectives.
Lead, guide, and monitor Branch Managers to ensure achievement of assigned targets and operational objectives.
Monitor daily, weekly, and monthly branch and regional performance and take corrective actions to address performance gaps.
Drive new customer acquisition, revenue growth, market expansion, and customer retention across the region.
Monitor customer churn, disconnections, renewals, and service issues and implement strategies to improve retention.
Monitor regional collection performance and ensure timely recovery of outstanding and overdue customer payments.
Analyze market trends, competitor activities, customer requirements, and business opportunities to support regional growth.
Coordinate with Sales, Technical, Operations, Finance, Customer Support, HR, and other departments to ensure effective branch operations and service delivery.
Manage and develop Branch Managers and regional teams through regular performance reviews, coaching, and performance improvement initiatives.
Ensure effective implementation of company policies, sales strategies, pricing, promotional schemes, and operational procedures across the region.
Prepare and submit regular regional sales, revenue, customer, collection, operational, and performance reports to management.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 5 years

Other Specification

Key Performance Indicators (KPIs)

Regional Sales Target Achievement
Regional Revenue Target Achievement
New Customer Acquisition / Subscriber Growth
Branch-wise Target Achievement
Customer Retention & Churn Reduction
Collection Efficiency & Overdue Reduction
Regional ARPU / Revenue Growth
Branch & Team Productivity
Market Expansion & Business Growth
Customer Satisfaction & Service Quality
Operational Compliance

Key Competencies

Regional Business Management
Sales & Revenue Management
Branch Performance Management
Customer Acquisition & Retention
Collection & Receivable Management
Team Leadership & Performance Management
Data Analysis & Performance Monitoring
Communication & Negotiation Skills
Strategic Thinking & Decision Making
Results Orientation

Qualifications and Experience

Bachelor's degree in Business Administration, Management, Marketing, IT, or a related field; MBA preferred.
Minimum 5–7 years of relevant experience, preferably in ISP, Telecom, IT, or service industries.
Proven experience in regional or branch sales and operational management.
Strong track record of achieving sales, revenue, customer acquisition, and collection targets.
Experience in managing Branch Managers and multi-location teams.
Strong analytical, leadership, communication, coordination, and problem-solving skills.

Skills Required

Required skills for this job

Sales

Leadership

Data Analysis

Customer Service

Supervision

Strategic Planning

Operation Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

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Apply Before: Nov 08, 2026

About the organization

Websurfer Nepal Communication System

ISP

Dumbarahi

Websurfer Nepal (WSN) is a Nepal-based Internet and Digital Service Provider (ISP) and Network Service Provider (NSP), founded in 1999. The company provides connectivity and digital solutions to Corporate, Enterprise, SME, SOHO, and residential customers across Nepal.

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