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Position Status: Full-time, Regular
Salary Level: S3
Program / Department Summary
Mercy Corps is expected to begin a new program to enhance food and nutrition security, reduce future humanitarian caseload and improve the resilience of communities to recurrent shocks in the Karnali Province in Nepal, on or around October 1, 2020. The program will be a Multi-Year Emergency Food Security Activity funded by USAID's Bureau for Humanitarian Affairs, and implemented in 6 districts (Mugu, Jumla, Kalikot, Surkhet, Achham, and Dailekh, with cluster hubs in Surkhet and Jumla) in the Karnali River Basin area. The new program, called “Building Hope Along the Karnali River Basin (Bhakari)”, is somewhat built upon many of the successes of the Nepal team’s previous Food for Peace program which ended in January 2020, the PAHAL program, but with some new districts and a much heavier emphasis on emergency response. It includes program components of agriculture and market systems, disaster risk reduction, water for productive use, natural resources management, and a large emphasis on a gender and social inclusion approach, all with a highly integrated multi-sectoral approach.
General Position Summary
The Receptionist will be facilitating the smooth management of routine front desk and front desk related administrative work of Mercy Corps Kathmandu office. The Receptionist will coordinate and provide support to Country Director, Director of Program, Chief of Party, Operation Unit, Finance, Unit, Program Unit and staff individual for managing incoming & outgoing telephone calls, handling the visitors, mail deliveries, assist accommodations reservations, vehicle booking and flight reservations booking (this require the compliance of US Flags Carriers) and etc. The Receptionist must have a good understanding and knowledge about the INGOs field of work regulations and working environment.
Essential Job Responsibilities
Liaison, Coordination and Collaboration
Accountability to Program Participants
Supervisory Responsibility: N/A
Reports Directly to: Administration and Logistics Officer; Kathmandu
Works Directly with: Kathmandu based Operation, Finance, HR and Program Teams.
Knowledge and Experience
The Receptionist will have to demonstrate that they have a clear understanding of administrative tasks related with front desk. They should be multi-tasking, prioritizing, problem solving and simultaneous attention to detail as well as strategic vision are essential. They should also have the willingness and ability to work effectively with a wide variety of people, as well as have the ability to work as part of a team and coordinate with internal staff and external visitors and callers. They should be conscientious with an excellent sense of judgment. They should have the ability to work simultaneously on multiple tasks. Strong spoken and written English language skills are a must. They will have proven ability to learn quickly, take initiative, and be accountable for results. They will have an ability to think creatively about contributing directly and measurably to different departments and Staff. The most successful staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
Shortlisting will be done on the basis of your answers while applying, please answer the questions carefully. Only shortlisted candidates will be contacted. Telephone enquiries will not be entertained.
This job has expired.